Installing apps

[Lpedersen]

I haven’t been able to install apps on my versa 2 lately. When I first got the watch, I didn’t have any issues, but now I do. Not sure how to resolve.

[SunsetRunner]

Hello and welcome to the Fitbit Community @Lpedersen 

I understand your having difficulty installing apps on your Versa 2. This is a great question. I’m moving your post to the Fitbit App Gallery so that your question can get better exposure as well as more relevant answers to your particular need. You may also want to look here to see how to set up and troubleshoot apps on your Vera as well: https://help.fitbit.com/articles/en_US/Help_article/2275/?l=en_US&fs=RelatedArticle

😉

[Rich_Laue]

What type of problems are you having, and do you get an error message? 

[Lpedersen]

My Fitbit won’t download or install anymore apps. It worked fine for the
first couple of weeks after I received it but unable to install anything
new on it now. I’ve turned it off. Reset it to factory settings. Still
having issues. Please help!

Lisa
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Moderator edit: personal info removed

[Rich_Laue]

@Lpedersen do you get any error messages? 

Is your Versa 2 plugged in, charging, and connected to you home wifi with the phone is connected to the same wifi? Or are you doing all this through BT? Have you tried both ways? 

If using only Bluetooth have you tried with the phone connected to WiFi, and again through cellular? Some android phones may fail through WiFi. 

What phone do you have? Have you searched these boards with your phone model? 

[Lpedersen]

I have tried all methods you mentioned. I have an iPhone 8 Plus.
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Moderator edit: personal info removed

[Rich_Laue]

Are you receiving any error messages? 

[Lpedersen]

No error messages showing
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Moderator edit: personal info removed

[Buddy12]

No error message. It won't connect to the phone or messages

[Buddy12]

It is connected to wifi. Won't connect to blue tooth. It is fully charged. 

[Buddy12]

It is connected to wifi. Won't connect to blue tooth. It is fully charged. Can't get phone calls or messages. 

[SkysKat]

I have a Samsung Galaxy A71, when I go to download an app it acts like it's working, but after the bar gets complete, it returns back to the install button.

It is super frustrating and I have tried many different times.