09-20-2018 16:51
09-20-2018 16:51
The New York Times Fitbit app doesn't open. I hit the button on my Fitbit versa, then it returns to the app gallery that I have on my Versa. I was wondering if anyone else is having this issue.
09-21-2018 06:13
09-21-2018 06:13
It's nice to see you around the forums @Israelarreola11! Have you tried restarting your Versa?
The tips below can help you set up and use apps developed for your watch. If an app doesn't work as expected, try the following troubleshooting steps:
Give this a go and let me know the outcome!
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09-21-2018 06:57
09-21-2018 06:57
Hello @MarreFitbit! Thank you for the assistance! Sadly thought, it didn't work...it still opens, shows me the logo of the NYT, and then it closes
09-21-2018 11:04
09-21-2018 11:04
Thanks for following the recommendations @Israelarreola11! Can you please confirm if restarted your Versa?
If so, I'd recommend to uninstall the New York App, then follow these steps:
If the issue persists, can you please try using another app to see if that one is crashing as the NY?
Hope this time it works, keep me in the loop!
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11-01-2018 16:32
11-01-2018 16:32
The only solution I have found is to uninstall and reinstall the NYT app. It fails like this every week or so.
11-15-2018 04:08
11-15-2018 04:08
Hey there @JamesOD, thanks for jumping in here! Sorry to hear about the inconveniences you've been having with New York Times App. Thanks for sharing what has worked for you, we understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
Let me know if you have any questions.
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