New York Times App Doesn't Open

[Israelarreola11]

The New York Times Fitbit app doesn't open. I hit the button on my Fitbit versa, then it returns to the app gallery that I have on my Versa. I was wondering if anyone else is having this issue.

[MarreFitbit]

It's nice to see you around the forums @Israelarreola11! Have you tried restarting your Versa?

The tips below can help you set up and use apps developed for your watch. If an app doesn't work as expected, try the following troubleshooting steps:

1. In order for apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access, such as The New York Times, Nest, Clue, Uber, Walgreens, Yelp, Surfline, and Flipboard.
2. Check if the app has a pending update. For instructions, see How do I install and manage apps on my Fitbit watch?
3. Turning off app permissions can cause the app to stop functioning. Check that all permissions are turned on:
   1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
   2. Tap or click Apps.
   3. In the list of apps installed on your watch, find the app whose permissions you want to change. You may have to scroll down to see some apps. Tap or click the name of the app.
   4. Tap or click Permissions.
   5. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
   6. Tap or click Save to save your changes.
4. Your watch must be connected to Wi-Fi in order for some larger apps and clock faces to install or update.

Give this a go and let me know the outcome!  

[Israelarreola11]

Hello @MarreFitbit! Thank you for the assistance! Sadly thought, it didn't work...it still opens, shows me the logo of the NYT, and then it closes 

[MarreFitbit]

Thanks for following the recommendations @Israelarreola11! Can you please confirm if restarted your Versa?

If so, I'd recommend to uninstall the New York App, then follow these steps:

• Make sure that your Fitbit app is up-to-date
• Log out from your Fitbit app
• Force quit the app
• Restart your Versa once again
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Reinstall the New York App again

If the issue persists, can you please try using another app to see if that one is crashing as the NY?

Hope this time it works, keep me in the loop! 

[JamesOD]

The only solution I have found is to uninstall and reinstall the NYT app. It fails like this every week or so. 

[MarreFitbit]

Hey there @JamesOD, thanks for jumping in here! Sorry to hear about the inconveniences you've been having with New York Times App. Thanks for sharing what has worked for you, we understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Let me know if you have any questions.