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New app issue (MobileTrack not tracking steps)

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‎10-01-2023 08:29

‎10-01-2023 08:29

Not liking the updated app! Also I keep getting this message "MobileTrack not tracking steps" when it is tracking. I forced stopped the app, but it keeps doing it. I may uninstall and reinstall to see if that helps.

Anyone else having this issue?

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4 REPLIES 4

‎10-01-2023 10:50

‎10-01-2023 10:50

Last night for no reason I too started getting the message "MobileTrack not tracking steps". Did the same force stop and it went away only for a few minutes then came back. Battery is unrestricted as it should be. This sounds like a bug in the new app.

 

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‎10-01-2023 14:04

‎10-01-2023 14:04

Yes. Ever since the new update.....

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‎10-01-2023 17:28

In response to Jimbo95687

‎10-01-2023 17:28

Thanks! Sounds like it's a bug with the updated app. Dear FitBit people, please make not this bug and fix it. Thank you!

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‎10-04-2023 07:11

‎10-04-2023 07:11

I reinstalled the app, that did the trick and fixed the problem.

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