News apps won't connect

[drea97]

isn't showing any latest news it’s says nothing to show.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @drea97. I’m guessing that you are referring to the Fitbit News app for the Versa. Is that correct? Please check your permissions to make sure you are allowing both - Internet and Run in Background? 

Also, in your Fitbit app, make sure you have allowed All Day Sync. The news comes from the internet and should update when it syncs. You may want to check out this Help page for more tips on trouble shooting apps. 

P.S. I’ve moved your post to the Fitbit App Gallery in case someone else has any suggestions to offer. 

[drea97]

My watch is running version 32.33.1.30 can’t connected to news app and New York Times News as well.

[SunsetRunner]

Thank you for the photo, @drea97 . Have you gone thru the troubleshooting hints?  Which phone or tablet are you syncing to? 

[drea97]

iPad Air IOS 12.1.4.

[SunsetRunner]

@drea97 - Please go to this Help page and read the  tips on trouble shooting apps. 

It has specific instructions for the News app. I’ve copied them below. I really can’t offer much more than this. Substitute “iPad air” for the word “phone” and you’ll know what you have to do.   

[drea97]

its an iPad Air tablet not phone.

[SunsetRunner]

I understand that it’s a tablet, @drea97.  Allow me to be more clear, please. These are the requirements for the News app to work on your Versa. 

1. Regarding your tablet:
   1. Your tablet must be nearby with Bluetooth turned on.
   2. Your tablet must have access to the internet.
   3. The Fitbit app must be running on your tablet in the foreground or background.
2. On your Versa,
   1. The News app must have permission to run in the background and access the internet.
   2. To check your app permissions, tap the Account icon then Versa > Apps > News > Permissions. 

Hope this helps. 

[drea97]

I have tried everything you said none of it not working at all. 

[SunsetRunner]

I’m sorry this is not working for you, @drea97 . I must confess that since the Versa must be near your iPad or phone to work, I find it easier to just check the news on my phone or tablet. 

[MarreFitbit]

Welcome on board @drea97, it's nice to see you around here! Thanks for the details provided along with the picture showing the message on your Versa device. 

My friend @Carol-B  has been very helpful and she has provided all the steps in order to sort this out. Did you recently update your Versa? If so, try restarting your Fitbit.

Can you please confirm you've followed the troubleshooting tips in the order shown below?

1. Edit provider list.
2. Open the News app on your watch. Up to 10 recent news articles are shown from the providers you selected. Note the following requirements:
   1. Your phone must be nearby with Bluetooth turned on.
   2. Your phone must have access to the internet.
   3. The Fitbit app must be running on your phone in the foreground or background.
   4. The News app must have permission to run in the background and access the internet. To check your app permissions, tap the Account icon > your device image > Apps > News > Permissions. 
3. To adjust the article categories shown, tap Filter at the bottom of the list of articles.
4. Tap Done to save your filters and return to the list of articles.

To bookmark and read an article:

1. Open the News app  on your watch.
2. Tap an article headline. A short description of the article is shown.
3. To bookmark the article to read later, tap the Bookmark button. You can bookmark up to 20 articles.
4. To read the article, open the Fitbit app on your phone and tap the Account icon > your device image.
5. Tap Apps.
6. Tap the gear icon next to News. You may need to scroll down to find the app.
7. In the Saved Articles section, tap the article you want to read. You may need to scroll down to find this section.
8. To delete a bookmarked article, in the Saved Articles section, tap Edit > the x icon.

In the meantime, I'd like to you check the list of supported devices at: Which phones and tablets can I use with my Fitbit watch or tracker? Since the iPad Air is not listed, but the iPad Air 2 is. 

Your watch must be connected to Wi-Fi in order for some larger apps and clock faces to install or update. For instructions on connecting your watch to Wi-Fi, see How do I connect my Fitbit watch to Wi-Fi?

Hope that helps, keep us in the loop!