RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[ErickFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused. 

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Karazyfoo]

Just got the versa and when I go to the all app in the app gallery, it just continues to refresh and nothing loads. Is there something wrong with the gallery?

Here's a screenshot of it. 

https://imgur.com/a/oPC5tDS

[Gazzil]

I have the same problem on iPhone 6

[Megamerel]

Same problem on iPhone 6s and the IONIC

[SunsetRunner]

i have the same problem.

Ionic with samsung galaxy s8

[CDfromDC]

I am having the same problem.  Got this pop up on the watch to purchase a clock face that I didnt realize was a free trial, but now I cant go back to another one because the options are not there, mean while I an getting this error and cant see my watch face.  What is going on here

[FairyEyes16]

I have the ionic and I am having this issue with the clock and app gallery.  I have uninstalled the app, restarted my phone (iPhone 7 plus), and reinstalled the app to no affect.  I also have the most recent iOS update so I know it’s not my device or software.  

[darren_p]

I have just purchased an Ionic (my 3rd Fitbit device) and have the same problem...

After the initial set-up and firmware update the ionic now displays a 'Clock Error' but the Fitbit app will not display any Clock Faces or Apps - the device screen (iPhone 6s) remains blank - so I cannot load a clock face ?

[SunsetRunner]

Same here-no app gallery and no clock gallery.  Restarted the Ionic, reinstalled Fitbit on my 5S and still does not work.  And the weather app is not syncing as well. 

[Drobrun1]

I’ve been having this problem on iOS 11 since the latest Fitbit app update.

[SuperG1]

Having the same issue 

[AClaudio]

Apparently there server had an outage yesterday which is what is causing all the issues.

[KLetellier]

Mine won't allow me to change it. When I go to watch faces... It will no longer load.  I am stuck with this code?? 

[KLetellier]

I can't change it.  New watch faces won't load. How do I get this off? 

[8STRING]

Banner at top of help.fitbit.com page: We are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the App Gallery. Thank you for your patience while we work to get this resolved quickly!

[8STRING]

Banner on help.fitbit.com page:  We are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the App Gallery. Thank you for your patience while we work to get this resolved quickly!

[primatomma]

Same issue... Android... and can't get beyond the "Clock Error" message... HELP!

[CDfromDC]

this is at the top of the wedsite page now ~ so I guess we have to wait
We are working to resolve an issue affecting device functionality,
including syncing, setup/firmware updates, and downloading apps/clock faces
from the App Gallery. Thank you for your patience while we work to get this
resolved quickly!

[Giampi71]

@JeffLB2 There was an outage of the system and it has now been solved. So, to sum up, it's not crap at all and since you like tags #ilovemyionic

[JeffLB2]

The whole Fitbit system just "went down"?... 😂

How does that happen? No redundancy? No failover? 

Btw- still not fixed.