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RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

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‎04-24-2018 09:26 - last edited on ‎08-16-2018 16:44 by Moderator Alum

‎04-24-2018 09:26 - last edited on ‎08-16-2018 16:44 by Moderator Alum

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused. 

Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

Erick | Community Moderator

It's all about the food! What's Cooking?

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21 REPLIES 21

‎04-25-2018 04:43

‎04-25-2018 04:43

Do you have an ETA as to when you think this may be fixed?

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‎04-25-2018 09:19

In response to Jules7569

‎04-25-2018 09:19

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused. 

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer