Spotify app reverts to free version (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/12

Hi everyone,

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

[AKPaul]

Good suggestion. I'm gonna do it today. 

[AKPaul]

It's Fixed!!! 

[Nicolm19781]

So it is, fantastic. Thank you very much admin for taking our feedback on board and escalating this. Sorry for the troubles .

Peace,

Mark

[AlessFitbit · Accepted solution]

Fitbit Update: 1/28/2020

Hi, Spotify app users!

I have great news! Yesterday, we released an app update to the Spotify app that resolves this issue with Premium subscriptions. 

Please go to the Fitbit app and update it to the newest version (1.1.21). 

Thanks so much for everyone's patience while this was fixed. 🙂

[Andii24]

Please can you help, I have recently bought a Versa 2 which I love but I cannot get Spotify to work. I have a premium account and it keeps telling me I have a free account. Tried numerous things but cant get it to work, very disappointed. Help please..

somebody 

[Rich_Laue]

Do you have a premium Spotify account @Andii24?

[Ihasshield]

I also have this issue. I do have a Spotify premium account but the Fitbit app says it's a free account for some reason. Have the latest version of the Spotify app for the versa 2. Also tried reinstalling the app without any result.

[Klaudia.P]

Just got my new Versa 2 and i have the same problem, and i am a premium spotify user. Could anyone please look into that

[Rich_Laue]

How do I control music playing on Spotify?

[Klaudia.P]

I would like to try to control music playing on spotify but it says i am "spotify free" user when i have a premium account....

[Ihasshield]

Have read that several times, but the issue remains that the Fitbit app says my Spotify account is "Free" when it is in fact a premium account.