Tennis app by FitBit Labs shuts down while in use

[kngo436]

This app seems to shut down while I'm playing! I've tried it on match mode to keep score, and it shut down during the first set. I thought maybe I hit the left button on my fitbit by accident and closed out of it so I shrugged it off.  I went into the practice mode to see which strokes I was hitting and after a few games, it shut down again. To be clear, by shutting down, I mean my Versa shows the clock face and not the tennis app anymore. When I go back into the tennis app, I lose all my stats. How can I fix it so I can actually keep stats for the entire match?

I also want to add that I deleted the app and reinstalled it. After reading other comments in this community, other users seem to notice the app crashing while being idle. I think I play at a pretty fast pace, typically jogging to get the stray ball. Also, since I am playing indoors, I do not change sides and do not stop to drink water until we've finished the set. The app is crashing before we even finish the set, so I don't think it's crashing because I'm idle.

Moderator Edit: Merged User's Posts

[SantiR]

@kngo436 Welcome to the Fitbit family! Thanks for sharing all the details regarding the experience you are having with the Tennis app on your watch. Thanks for trying those steps in order to sort this out.

In this case, I'd recommend reporting the experience you have had to Fitbit Labs. That way they can check further on it and work on that for a future update. Please fill this form to send your feedback.

Thanks for your report. Keep me posted!