Versa 3 Coach app keeps trying to install

[cpe33]

Versa 3 keeps trying to install Coach app. I have 4 times factory reset the watch, uninstalled and reinstalled the Fitbit app and set up the watch as a new device. It is still trying to install the Coach App. Any ideas?

[Gov]

They are due to release another update in the next few week which they said would resolve the problem xx 

[se_0102]

Hello

just had a message on my iphone to contact FITBIT support because the coach app isnt able to be installed ........... 

come on FITBIT sort it out please  

[cpe33]

I have been in contact with Fitbit yet again and there is no chance of a warranty replacement.

I would like to share that our return and exchange policy can be applied for products that were directly purchased from fitbit.com and should be within 45 days from the date of purchase.
Also, our refund policy can be applied for products that were directly purchased from fitbit.com and should be within 45 days from the date of purchase as well.
I recognize the limitations we have on our part particularly on what you have experienced.

I purchased from John Lewis and they will do nothing as they say it is a software problem and their warranty does not cover it.

[PurpleMox]

I bought mine from John Lewis too, very frustrating.  I still have issues with notifications not always working and having to be reset 

[JenMcM]

Add me to the list of victims. Only uninstalling the Fitbit app on my phone, restarting my phone and my watch, making certain the phone and the watch are up to date, and factory resetting my watch all did nothing to fix the problem. Coach is still continuously trying to update and my phone battery is being drained. Considering alternatives to the Fitbit watch and app.

[SunsetRunner]

It has not been fixed. The coach app on my phone is still trying to update. So I do not know what you are talking about. Can’t stop it or delete it. 

[celiagmercer]

It has NOT been fixed! My Android Google Pixel 5 is still trying to load the Coach app inside the Fitbit App. This is awful. I have been a loyal Fitbit customer for many years. Please find a way to fix this!

[Ebates]

Yeah I've got too.

But the sp02 not exporting from device to the app is right now my biggest issue. 

Ongoing 

Poor customer support 

[JosephNasr]

False, this issue has NOT been resolved. 

As of 7-18-21, still persists trying to install Coach app and failing. Shame on you, Fitbit, for lying to us. 

[Evil-Mr-Kibbles]

I was having this exact same problem too for the last couple of weeks but yesterday I actually managed to fix it - I removed the Versa 3 from the devices on the Fitbit app, removed it from connected Bluetooth devices, uninstalled the Fitbit app and did a factory reset on the watch.

When I got everything set up again, instead of the coach app just constantly trying to update itself it instead had a button next to it saying UPDATE - as long as you do NOT press that update button it will just stay there un-updated and won't constantly keep trying to install giving error messages.

[Florentina]

Didn't work for me unfortunately!  It's still trying to update.

[Walkman55]

@Evil-Mr-Kibbles I did exactly as you suggested but it didn’t work for me. Thanks anyway.

[Evil-Mr-Kibbles]

The first time I did it, it also didn't work - the main reason I was trying to fix it was because it wouldn't let me install any clock faces whatsoever until the Coach app had finished installing first (which it never would) but the second time I did all those steps and a full factory reset it just worked for some reason. I don't know if it was through sheer luck or what but unless Fitbit actually do something to fix this it's an issue that won't go away on its own.

[celiagmercer]

They had me do a factory reset of my Versa 3 and that did not work. I am so disappointed that it is taking so long to fix this issue.

Mine too! And I did a factory reset, no change!

Moderator edit: merged reply

[Bobgillan]

It is not fixed yet. I have done everything you said and the coach app trying to install remains stuck in a red line loop. What version  number was the bug fix sent out with in app update?  What date was this fix uploaded to AppStore? I would like to read update notes please. 
In summary: Coach app is still trying to install and it’s stuck. This hasn’t changed for a month now. 

[SusiP]

Having the same issue here! Coach continually trying to install. Plus health metrics suddenly not showing SpO2. All happened for no apparent reason in the last day or so! Nothing seems to work to correct this - rebooting, deleting connections, reinstalling app, changing metrics on device +++ - all to no avail. Very frustrated and angry at this point!

[SunsetRunner]

I am having the same problem as well. It’s been trying to uninstall the coach app for two weeks now. Also the Sp02 is now stuck and won’t uninstall. I assumed it’s because I have an iPhone and an update is needed by either the watch or the phone. The constant notifications that the request cannot be completed is getting very annoying 

[Anya48]

Didn’t work for me

Sent from my iPhone

[celiagmercer]

I went through the same steps yesterday with Fitbit support and it did not change anything. Thanks for sharing the glimpse of hope!

[SunsetRunner]

as of today it is still trying to update coach 

so it is still not fixed