Versa 3 Coach app keeps trying to install

[cpe33]

Versa 3 keeps trying to install Coach app. I have 4 times factory reset the watch, uninstalled and reinstalled the Fitbit app and set up the watch as a new device. It is still trying to install the Coach App. Any ideas?

[SunsetRunner]

I have an iPhone 11 not fixed yet. 

[WalkingFL53]

After reading all these - opened the app and BAM - Coach is GONE! It better stay gone! Good luck to everyone else with this! Sad that this company has not ever responded!

Sent from my iPhone

[NWRunner]

Hi SilviaFitbit - No, this has not been resolved. My Versa 3 is running the latest firmware and my iPhone 12 has the latest version of the app. My battery on my phone and Versa 3 are now draining at an unusually high rate. Any other suggestions.

[JenMcM]

Opened the Fitbit app today and, like one other person on this post I have noticed, the Coach app was just gone. My phone synced with the website and the app disappeared. Fitbit has resolved the issue for me and, hopefully, for everyone else. Thank you, Fitbit!

[ilpanich]

Lucky you... Mine still tries to update...

[Bobgillan]

After Firmware updated on evening of August 3, 2021, the coach app looping and bug has disappeared on my Versa 3.  Fingers crossed this is it!

[SunsetRunner]

Bobgillan what phone do you have? Can’t understand why this coach app is deleting for some members and not others. Is there something else we have to do. Why the hell can’t the Fitbit support team give some update on this, would be nice if they could reassure us because if this update don’t sort it My versa 3 is going back!!

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[Nogi]

Installed the new Firmware this morning and the app still tries to update

Well done Fitbit.....

Android (OnePlus 8t)

[cpe33]

It seems that only Apple is cured. Android still has the same problem.

[SunsetRunner]

Apple is not cured as my phone is iPhone 11 and that still has dreaded coach app trying to update 🤬

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[SunsetRunner]

I have Android and mine is fixed. 

[Bobgillan]

I have an Iphone 12, and Versa 3, with the updated fitibit app.  And here is a screen cap of the app tab.  No more stuck downloading Coach App.

[DaveMatt]

Mine too, Iphone 8, If anything the latest update has made the issue worse. My phone is now flashing up "unable to update/install App" message every ten minutes or so. At this rate im just going to uninstall the app (it must be hammering my phones battery) and the versa 3 is going back to the retailer.

And for reference I did a factory reset after last nights "update".

[Rockinjan]

I’ve got Appel, and it’s still the same, can’t get rid of it. 


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[Gracedogmom]

I have an iPhone 12 - I removed my versa 3 from Fitbit & Bluetooth and restarted my iPhone then added Versa 3 again and setup in Bluetooth and it FINALLY wasn’t there.  

Here’s a thought customer service - how about instead of saying it’s been resolved and no further comment.  Give a step by step fix so we don’t have to keep  wandering (some of us aimlessly) through our phones and the Fitbit app, trying to resolve the issue.  Seriously - how many of us do you think are going to upgrade to a new Fitbit after this fiasco?

[SunsetRunner]

I don’t think they knew how to fix the issue.

Kind Regards
Bob Ludlow

[celiagmercer]

I don't know when it happened but I just checked my Fitbit app and the Coach app is gone... GONE!! I have a Google Pixel 5. I didn't perform a firmware update. Must have done it on its own. Good luck everyone. Signing off!!

[DD9090]

The lack of support for this issue is truly shocking.

I still have this issue.

 

[SunsetRunner]

Didn’t work for me unfortunately

Sent from my iPhone

[Gazamin]

I did fix for my girlfriend setup new account on my phone and update firmware there was no more coach app but after we back to her account app instalation come back.