Weather app is not updating on my Versa

[Canella1]

A few days ago I noticed the weather not updating.  When I click on my weather app,  it says sync the fitbit mobile app to update.  So I sync the app and it does not update.  I checked my location services,  I restarted my phone,  I even restarted my fitbit.  It won't let me uninstall and reinstall.  Can anyone help?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

@JANICE12345, I am sorry to hear that you have given up on your Fitbit. If in the future there is anything we can help you with, do not hesitate to post it.

@Phebsss, it's great to know that this option is working for you and appreciate the tips provided. If there is anything else we can help you with, let us know.

@SunsetRunner, I would like to know if you have tried @MarreFitbit's instructions? If you haven't, please check her post and follow those steps.

Catch you later. 

[mjmpenguin]

I just got mine and the weather app stopped after one day.  Tried all the above steps and nothing works,  map app also not working and I have location on.  I’m about to return it 

[mjmpenguin]

I about to do the same!

[MarreFitbit]

Welcome to the Fitbit Community @mjmpenguin! Thanks for already trying the steps recommended in this thread. 

Can you please take a screenshot of the Weather app and the Map app you're using? 

By connecting your Fitbit account with another app, you can share data between the app and your Fitbit account. If you encounter any issues syncing your Fitbit account with another app, contact the developer of the app.

I'm looking forward to you response.

[SerenityLeaps]

This was the best advice... when in doubt, turn it off, and then back on again. Now I know how to turn the Versa off, Thanks! 

[MarreFitbit]

Welcome on board @SerenityLeaps! I'm glad to hear that the steps provided here worked for you. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

I hope you have a great day! 

[JANICE12345]

Sorry you got it wrong, weather app still not working! I’ve given up on it now.

Sent from my iPad

[MarreFitbit]

Hello there @JANICE12345! I'm sorry to hear that your weather is still not working. 

I recommend keeping the "all-day sync" turned on so that the Charge 3 will pull your weather as often as possible.

Also, if you open up the app to sync, and then go to the Weather tracking screen with the app open, it seems to send the data through at that point? (as if it needs to be pulled through).

Something that happened to me was that changes done on the Fitbit app on my iPhone were not being synced with the Charger 3. So, I tried General>Reset>Reset Location & Privacy on my iPhone, and then everything started working. So, it's fixed and I can start seeing the Weather on my 'Location'.

Let me know the outcome, I'll be around. 

[JANICE12345]

Tried both just now, neither works!



Sent from my iPad

[MarreFitbit]

Hello there @JANICE12345, thanks for coming back and following the tips and recommendations we've suggested above. 

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We may not be able to provide a fix in the immediate future. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Ribguy7]

My weather app has been working correctly since I bought the Versa in October 2018. Stopped working with the last update, which is why I always hesitate to update. I’ve read the thread and tried everything mentioned by all. Unfortunately the weather app still doesn’t work. I’m on iPhone SX. 

[JANICE12345]

Hi, same problem here, I changed my phone to 10R I phone, tried everything suggested but still not working!

Sent from my iPad

[MarreFitbit]

Hello there @Ribguy7 and @JANICE12345! Thanks so much for following the steps provided in this thread in order to fix the Weather on your Fitbit devices. 

As mentioned, we'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We may not be able to provide a fix in the immediate future.

Let me know if there's anything else I may do to assist you both in the meantime. 

[Blombly]

I was having the same problem with my weather app, I followed all the directions on the thread.  When I did the General>Reset>Reset Location & Privacy on my iPhone it worked!  Thank you, Maria!

[JANICE12345]

Yay! It’s worked, I followed the above and finally have the weather app working. Thank you!

Sent from my iPad

[MarreFitbit]

Yay! Music to my ears. I'm glad to hear that the steps suggested here worked for you both @JANICE12345 and @Blombly.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[sewbeit1940]

This finally made the weather app work.  Thanks

[Drogon]

This solution worked, but now I have to accept/deny location to all apps 🙂 

[Mmoyer]

Opening the app on the phone and going into settings works, but if I have to do this every time I want to check the weather, I can just check the weather app on my phone. It would be nice if I didn’t have to do that every time.

[sewbeit1940]

Mine is not working all that well. I’ve given up on the darn thing!!!! I have to keep updating my location. It’s a pain, and I’m sorry I bought this watch.



Sent from Mail for Windows 10



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