Workout zone minutes and heart rate graph GONE

[Hayden_B]

Hello Fitbit users and app designers !!!!!

What is going on the new App or is there something wrong with my Charge 4?

Why my Fitbit stopped displaying workout zone minute breakdowns and the heart rate graphs also gone?

Thank you!

[Rhondakap]

 

[Rhondakap]

 

[Dougie_M]

That’s great. But how did you get to it? I can’t find it.  I just updated the app this morning, and I’ve got a premium subscription but I can’t find that page.

[Hayden_B]

Hey @Rhondakap, you have something that we don't.

[Rhondakap]

It’s not readily apparent. I can’t get to this via the exercise session on my Home Screen. Instead I have to click on the weekly exercise details and then click on the session.

[Rhondakap]

First I had to click on the weekly exercise section, then click on this session for the details.

[SteffersJump]

Agree with Rhondakap, I have found this chart before but it’s hard to find and I don’t think it always shows up. My individual exercise page also usually glitches and I have to force close the app. So it only sometimes works. 

[mirjamm]

That looks great Rhondakap!

But after hours of clicking and sliding and back again, I did NOT get it.

Why dont I get the same? We have the same app..? I guess the tracker cant be the reason, I've got a charge 5.

WHY IS NO-ONE FROM FITBIT CLARIFYING THIS DIFFERENCE FOR US IN THIS FORUM? Helloooo?

[Hayden_B]

@mirjamm, you are not alone. I can't see it either. Mine is Charge 4. 

[Rhondakap]

Why don’t you send in a support ticket?

[Pert3111]

Because they don’t care, at least not til we get a different watch

Sent from my iPhone

[rehamdan]

https://www.ju.edu.jo/Home.aspx

[rosaafoxx]

Fully agree, this update sucks. Bring back the graphs! 

[mirjamm]

I’m  in europe and they dont do emailsupport so I have to call to the states? The helppages are for watches not the app. Maybe stupid but how do I send a support ticket? Till yesterday I thought a fitbit moderator would solve the problem…

Maybe the update for the states has the graph like rondakapp and the  europe update dont? (still cant find it)

[alice44]

The graph is here, but the colours make it virtually undecipherable and thus virtually worthless.

I was looking forward to an excuse to buy a Charge 6. I cannot imagine buying one now.

[MightyMouseJen]

I love my Garmin. Many of the features you have to pay for with Fitbit Premium are just included on Garmin's watches. In the past I would have said that Fitbit had the better app, but now much data has been removed and when I click on any of my runs, the app freezes and won't allow me to scroll or go back.

[maryob]

here is my conversation with fitbit support:

ifs fitbit planning to do something about the app updhatesate that everyone

10:16 pm

Hi Mary. I'll be glad to help you with your Fitbit app inquiry.

For documentation, may I ask for your country of residence?

10:16 pm

us

10:16 pm

Thanks for providing your country of residence.

With this, please note that the update is for better use of the app and for customers to easily find the icons.

10:18 pm

so that

so that's a no

10:19 pm

Our Fitbit development team is always asking for features and feedbacks from our customers to make the Fitbit app more better and user friendy.

That is why I would like to recommend that you submit your insight and suggest this feature in the community link: https://community.fitbit.com/t5/Feature-Suggestions/idb-p/features .

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

10:20 pm

that's so untrue - there have been thousands of complaints about the new update and the moderator hasn't even responded. So you have lost another customer.

10:22 pm

I am deeply saddened by the experience that you had and can definitely understand if that made you lose your faith with Fitbit. However, I do completely understand you since it really is hard to use the new Fitbit app and our development team is slowly rolling new updates to integrate all the requests of the customers.

I know where you are coming from since I am also a customer by the end of the day.

10:24 pm

never mind rolling out new updates - just bring back the update we all bought our fitbits for

10:25 pm

You know, If I could do that, I will. However, since the update is done by the higher ups, there's nothing I can do but to send them a request that there are customers who really want the old version of the Fitbit app.

10:27 pm

[Hayden_B]

Thanks @maryob for sharing the chats.

There has been a bunch of deaf ears at Fitbit/Goggle with regards to listening/responding to customer feedbacks.

[mirjamm]

Thankyou maryjob!!!!!!   What a stupid answers fitbit gave…as if you were the first to mention

[Sue-Sue]

I just updated my Fitbit app today, and discovered that all of the useful exercise details and graphs are now GONE. Googled for answers, and found this post. So I’m adding my voice to this complaint. The new app is useless! It tells me virtually nothing about my workouts. This is all I get now. 

I used to get this. I WANT THIS BACK!

Seriously, this latest update is ridiculous. Why would they destroy the app like this? They better fix this, because the app is worthless now