Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[ryanburke]

I have noticed that my Sense has what appears to be a screen burn. I left my always-on display on, and when I swipe to use different apps, you can see where the watch face has been burned into the screen. What are some steps I can take to fix this issue? 

[stex99]

Within the past week, my Charge 5 has - for all intents and purposes - died. The last confirmed sync was on July 1; since then the screen has gone black, and it shows no indication of charging (other than the pebble getting hot) when I plug it into the charger. The lights in the back of the pebble no longer light up, either.

I’ve made several attempts to reset the pebble, none of which have worked (button on the base of the charging cable, side buttons). Is there anything else I can do to reset my Charge 5, or is this pebble just completely toast?

[DavidFitbit]

Hi @stex99, Welcome to the Fitbit community! It's great to have you here!

Thank you for bringing this to my attention, and I apologize for the experience you had with your Charge 5.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[ampforjesus]

I have only had this fitbit for just over one year. It was showing low battery so I charged it.  I took it off the charger and the battery drained within a few minutes.  So it's not holding a charge. I tried multiple times over the last few weeks to charge it without success. This is my third fitbit and I won't be buying a new one. The last one died in less than one year.

[Guy_]

Hi @ryanburke - the only fix for screen burn is to not use Always On, it won't go away but might improve slightly.

Using a different clock face with a largely black background may help mask it better because it can affect certain colours differently.

[NoV4]

So I received the that fitbit versa 4 for my birthday. I really loved the watch. It's my second fitbit. I used to own the versa 3 but had to stop wearing it due to it burning my wrist. I thought I'd give the versa 4 a try because this was supposed to be an improved version. Well the burning stopped but now the issue is as follows. After wearing the watch now for a few months I've been experiencing these terrible pains in my wrist thumb hand and that also radiates up my arm. Sometimes the pain gets so bad I can't lift anything with my right hand. I where my watch all day and take it off at night. I was to the point of scheduleing with my doctor when I said to myself why don't you try not wearing the fitbit for a few days since you've had problems in the past. Not this problem but hey it's worth a try. This is now day two without the watch and the pain has disappeared.After day one it stopped day two slight soreness but nothing like when I was wearing it all day. I decided to go online to see if anyone other than me was experiencing these types of issues and found there are a lot of people experiencing the same or similar issues. I am very disappointed. This is the second time I'm losing my money due to a faulty fitbit! These watches are terrible! 

[DavidFitbit]

Hi @ampforjesus, welcome to the Fitbit community! It's great to have you here!

Thank you for bringing this to my attention, and I apologize for the experience you had while trying to charge your Charge 6. As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[DavidFitbit]

Hi @NoV4, welcome to the Fitbit community! It's great to have you here!

Thank you for bringing this to my attention, and I apologize for the experience you had with your Versa 4. As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[EstuardoFitbit]

Hi ryanburke, Welcome to the Fitbit community! It's great to have you here! @Guy_ Thanks for the help! 

Thank you for bringing this to my attention, and I apologize for the experience you had with your Sense 2.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[Sanson3]

Hi all, I hope you're all well. I’m reaching out regarding an issue with my Fitbit Sense, which unfortunately stopped working shortly after a swim session.

Immediately after the swim, the device shut down and has not restarted since. I’ve tried multiple troubleshooting steps, including:

Letting it sit unplugged and then attempting to restart

Observed that the device becomes hot when charging

 Noticed a brief red light flash on the charging sensor at one point

Despite these efforts, the device remains unresponsive. I’m concerned it may have suffered internal damage, though it was used within its advertised swim-proof limit.

Could you please guide me on how to solve this problem.

Regards

Sandeep

[ManuFitbit]

Hi @Sanson3. Welcome to the community forums. 

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Sense.

Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox and reply back if you have any other questions.

[tbradhudson]

Has anyone else had the problem of switching wrists and fitbit not working?  It happens every time.  There are certain times that my band irritates my wrist and at night I'll take it off and put it on my other wrist.  When I wake up,  all my stats are blank as if I wasn't wearing it all.  Every time.  It should have nothing to do with dominant/non-dominant hands as these are designed to work on either hand regardless.

[RiekoC]

Hello @tbradhudson 

Is there anything on your other wrist that could cause the Charge 6 not to track, like tattoos or scars? 

Maybe try wearing the device on the inside of your wrist and see if it tracks.  

[tbradhudson]

Brilliant.  I do have a tattoo there.  I didn't know that was a thing.  Next time I need to switch,  I'll give that a try.  Thank you for the tip!

[AndreaFitbit]

Welcome to the Fitbit Community, @tbradhudson. Nice to see you again @RiekoC, thanks for your help, as always. 

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Charge 6.

Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox and reply back if you have any other questions.