Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Bohc]

Have worn my Sense 2 for years, with no issues. Last week I took it off to charge and had a large red mark in the shape of the watch.  It progressed to a burn and is a shiny, scabbed circle now. Never felt the watch get hot. Thought maybe it was just me so tried it on the other arm and the same process began. Out of warranty. When a product is near its end, it shouldn’t injure the user. Still charged fine

[EstuardoFitbit]

Hello @Bohc, and welcome to the Fitbit community.

I'm very sorry to hear you're having trouble with your Fitbit Sense 2, and I appreciate you bringing this to our attention.

I've been informed that you've already contacted our customer support team, and they are currently working on your case to find a solution as soon as possible. Please stay in touch with them to resolve this issue quickly.

[Jpage89]

 Has anyone had a red "rash" or spot under their fitbit?  I've had mine since June.

[Jpage89]

 this is 12 hours later

[Sooyeon]

I have been using Fitbit for long time and my last Fitbit was charged. I have never had skin issue with it. I finally upgraded to change 6 and I've been wearing it for only a couple of months now and I have a rash on my wrist. And I did Google search and it seems I'm not the only one. So what's the difference between wrist band that charge 2 had and what charge 6 has now? What is being done about it? Is there an alternate band by google?

[JuanFitbit]

@Sooyeon , Thank you for your message and information. 

Support informed me that you already contacted them and you are working together. 

Keep working with Support to avoid any confusion.  You should have received an email from Support. For any question about your case, please reply to last mail from Support. 

[Sooyeon]

Yes I was contacted by support after I posted on the community site.

[Guy_]

Hi @Jpage89 - you may have developed an allergy but regular cleaning might also resolve it.

Depending on type of activities it is possible for sweat and dust to build up and with constant movement create an irritation.

[MarioSFitbit]

Hi @Jpage89 and welcome to the forums. 

Thanks for bringing this to my attention. I understand your concern and I apologize for this experience. Given this situation, I'd like to get you in touch with our Support team. To request a case for you, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

In the meantime, let me recommend reviewing our product & safety information and following our wear and care tips which have helped other members.

[iSeeker]

My solution to Charge 6 band skin-irritation is to place a strip of medical micropore tape over the part of the band that irritates. So far, it's stayed in place for weeks (NB I do I take the Charge6 off when showering).

Moderator edit - updated subject for clarity

[DavidFitbit]

Hi @iSeeker, Thanks for reporting your experience with your Charge 6 and for sharing the way you have handle it.

I'm sorry for the experience that you've had with your Charge 6. Because your safety is our priority, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back if you have any other questions.

[Viv1]

I have a rash from my fit bit is there another one made for sensitive skin

[MarioSFitbit]

Hi @Viv1 and welcome to the forums. 

Thanks for bringing this to my attention. I understand your concern and I apologize for this experience. Given this situation, I'd like to get you in touch with our Support team. To request a case for you, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

In the meantime, let me recommend reviewing our product & safety information and following our wear and care tips which have helped other members.

[JAYDEE1151]

Having followed the instructions regarding cleaning the back regularly and not wearing all the time, I woke up one morning with a severe burn on my wrist when i removed the fitbit. It was the full size of the back of the fitbit. I therefore needed to seek medical advice.

it is now 4 weeks and the burn is still visible. It also means I am unable to wear a watch over it.

I have contacted customer services twice but have not received a response. How do I get a response from Fitbit?

[MarioSFitbit]

Hi @JAYDEE1151 and welcome to the forums. 

Thanks for bringing this to my attention. I understand your concern and I apologize for this experience.

I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

In the meantime, let me recommend reviewing our product & safety information and following our wear and care tips which have helped other members.

[SunsetRunner]

• 

   

  After using the charge 6 for a few weeks I've noticed my skin is starting to peel. Anyone else have this issue?

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear about your experience and thanks for adding a picture.

Thank you for bringing this to my attention, and I apologize for the experience you had with your Fitbit. As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[SandyGreg16-]

My Versa 3 I have had ages has just burnt my skin while I was asleep. I’ve stopped using it. Does it mean the battery is going and do I need to buy a new Fitbit watch? Or can the battery be replaced? 

[ManuFitbit]

Welcome to the community forums @SandyGreg16-.

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Versa 3.

Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox.

[Waters2688]

Hi,

My fitbit sense has died.  I thought the battery had died so I put it on charge, I checked it an hour later and my fitbit was red hot!! I took it off charge and now it won't turn on despite following the instructions of hold the button for 10 secs.  Has this happened to anyone else? 

Moderator edit: clarified subject