Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Meli_51]

My Fitbit out of nowhere went dark and  gets extremely hot when I put it to charge. I have tried holding down the button/buttons to restart it and it has not been working. Feeling a little lost without it. They aren't cheap so you would think they would last longer 

[Guy_]

Hi @Meli_51 - don't charge or use a watch which overheats, it is dangerous.

Once internal damage is done, often through getting wet, there is nothing more to be done unfortunately.

[FatimaFitbit]

Hi there @Meli_51! A warm welcome to the Fitbit Community! 

@Guy_ Thanks for the help!

@Meli_51 Thank you so much for informing us about this situation. I checked with support and I have been informed that your request has been successfully reported.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. 

[Winzie]

I had to remove My fitbit charge 6 from my wrist after feeling a very bad burning sensation, only to find I had a really bad burn on my wrist.

Has anyone else experienced this

[FatimaFitbit]

Hi there @Winzie! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Eva02]

The lock on the strap is made from latex or another form of rubber and it makes my eczema flare. Would they go back to the lock that was on the Fitbit Versa 2? It caused no problems. 

[Maeve_l]

My fitbit also has shut down this afternoon, won't charge on the charger and got extremely hot when I put it on the charger for 10 minutes. The battery was not dead. Interested to know if anyone else's shut down today? 

[DavidFitbit]

Hi @Eva02 . Welcome to the Fitbit Community! It's great to have you here!

We're sorry to hear about your experience with the strap of your Fitbit wristband.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

Have a great day!

[FatimaFitbit]

Hi there @Maeve_l! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. I checked with support and I have been informed that your request has been successfully reported.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Afupro]

Every time I wear it it becomes hot not normal it's freaking hot and I even got a burn by the watch why the hell is This happening

Moderator Edit: Clarified subject

[LZeeW]

@Afupro   You might have a battery fault.  Please stop wearing your device and don't charge it.  Fitbit just announced a firmware update for affected Sense models.  Your Fitbit might be one of them.  Look for an email or an update notification on your Fitbit app.  Please contact Support for more help. 

[Afupro]

Yes I got an update notification but I don't have time so, I was asking that can I wear it before the update 

[LZeeW]

@Afupro  Do not wear it if it feels hot to the touch.

[SDPAussie]

Versa 3 not coming on but heats up. What do I do? Am I entitled to a new one?

[SunsetRunner]

Hello,

My Versa 3 will no longer boot. When the charger is connected it will immediately start to get very hot and won't progress past the boot logo. The side button does nothing when pressed or held except vibrate briefly.

Even after disconnecting the charger, the device remains on the boot logo and continues to be too hot to touch until the battery runs down to 0 and shuts off.

I understand this model may be affected by the newly disclosed overheating issue, but I am unable to even get the device to start to even perform the firmware update. 

Does anyone have any advice?

Moderator Edit: Clarified subject

[adandrea83]

Hi All,

I know it's common for some people to break out in a rash if wearing their device too tight. What is did not know is getting a burn was possible! My 8 year old woke up with a burn in the shape of the whole watch. Have a look at the picture! It even left a blister! I have reported it to Fitbit support but seem to be getting stall tactics. If anyone else has had this I would like to know. Poor kid loves her Fitbit, uses it to track her steps at school and watches her sleep score. She's only 8 but it makes her happy to keep an eye on her overall well-being. Obviously we won't let her wear it now but I think I deserve answers from Fitbit

 

[adandrea83]

 

[EstuardoFitbit]

Hi there!

A warm welcome to the Fitbit Community @adandrea83 and thank you for reporting this situation.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

[FatimaFitbit]

Hi there @SDPAussie! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. 

[Toundra]

I have the same issue. Skin is burnt where I wear it.