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Can’t cancel Premium subscription

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‎07-04-2021 04:49 - last edited on ‎07-06-2021 15:07 by Fitbit Moderator

‎07-04-2021 04:49 - last edited on ‎07-06-2021 15:07 by Fitbit Moderator

I’ve been trying to cancel the premium subscription for over a month now. Bought it via the web. But every time I try and visit the page you supposedly go to, to cancel it doesn’t work. Doesn’t matter what browser I use, or operating system. Keep getting this same error . Absolute con merchants.A36C185F-51B1-4CFD-AF0B-928782C80482.jpeg

Moderator Edit: Clarified subject

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‎07-06-2021 15:08

‎07-06-2021 15:08

@Bauer24 Hi there. Thanks for the screenshot attached. 

 

I appreciate the troubleshooting performed prior to posting. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

 

See you around. 

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