Cancel Fitbit premium trial

[bgovernaleb]

I bought a Fitbit for my mother.  A free 3 month trial membership came with it. She never even used the membership. Now I’m trying to cancel. I purchased Fitbit online. It says contact customer service. I did. They tried multiple things. Finally, we went to billing department via online. Tried to sign in, but says it’s invalid email, but I can still sign on via website/app. The agent had to bump me up to more advanced customer service. Have yet to hear from them. They are having a hard time cancelling a membership for watch that was a gift in which the free trial came with it. At that time of purchase there was no option of non-auto redeem. I will never buy a Fitbit just because of this. If I get charged I will have to go to my bank. Any ideas on how to resolve this?

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[bgovernaleb]

Thank you for the suggestion. Greatly appreciated. Weird thing was that it was not under the manage subscriptions. Good news  is that a Supervisor just got back to me and they went ahead and canceled it for me. Thanks and I will close out this thread (if I can).

[Angel316]

This advice doesn’t work. I’ve been going round in circles for two hours trying to cancel my membership.

where is the website option to cancel? Please post a link that doesn’t take me to the US site.