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What counts as a "New Premium User"?

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‎06-09-2021 12:02

‎06-09-2021 12:02

I'm thinking about purchasing a new inspire 2, which says it comes with a free 1-year trial of Premium, "for new premium users".  What qualifies as a "new premium user"?  I did a 3-month free trial about a year ago, but cancelled it before paying.  Would I still be able to use the free 1-year trial that comes with the inspire?  Or do I not count as a "new premium user" because I've used a trial of it in the past?  I've done a bit of searching but have been unable to find clarification on what exactly that means.

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‎06-12-2021 05:24

‎06-12-2021 05:24

I have heard new or returning premium users, but to be sure, I think you should ask Fitbit support 🙂

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎06-14-2021 19:26

In response to LokeAa

‎06-14-2021 19:26

I agree with @LokeAa, I've never seen a consistent result on the application of the new users rule so better asking Fitbit Support

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