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Cancel Premium subscription that was bought from Fitbit.com

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‎10-13-2020 15:18 - last edited on ‎10-14-2020 10:50 by Fitbit Moderator

‎10-13-2020 15:18 - last edited on ‎10-14-2020 10:50 by Fitbit Moderator

I signed up for the 90 day premium trial through desktop browser at fitbit.com. The FAQ states that if this method was used to sign up, I need to contact support to cancel. I made this clear in the live support chat. The agent told me to look under my iTunes subscriptions. I made it clear I didn't sign up through Apple. They said it will be there to cancel. Long behold, there was no subscription (never used apple to sign up), and I'm left with no clear way to cancel. 

 

Moderator Edit: Clarified subject

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‎10-14-2020 10:49

‎10-14-2020 10:49

@dwelch6 A warm welcome to the Fitbit Community. Thank you for getting in touch about this.

 

Sorry to hear about the experience that you had with our Support team, your comments help us to continue improving our customer service, be sure that your feedback won't be unnoticed. 

 

As you mentioned, if you subscribed through Fitbit.com then you need to contact our Support team as they are the ones that will help you with the cancellation process. I've shared your post with our team again and it has been escalated to another team, please expect a reply from them within the following days. 

 

I'll be around if you have any additional questions. 

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