Canceling frustration HELP me

[Dewoman81]

When I follow the directions to cancel it, there are no subscriptions.  One would assume that I was canceled based on the directions.  However, I received this email today. 

"Dear (my name redacted),

This email is to remind you that your trial subscription with Fitbit will automatically convert to a paid subscription soon. 

If you would like to cancel this action, please visit help.fitbit.com/support.

Sincerely,
Fitbit Customer Support

Please do not reply to this message, as this email inbox is not monitored. To contact us, visit help.fitbit.com/support."

I have chatted twice about this. I had a 90 day tral of Fitbit premium on my Versa 2, but I was so allergic to it I had to return it.  I inquired several times about my free trial needing to be canceled but I was told my issue was escalated.  I never heard anything and it has been almost a month since my last chat. Why is this so hard?  Why is my subscription no accessible through Fitbit?  

I have a Samsung galaxy 10 phone and a Fitbit Charge 4.  

[MCFBramwell]

I think you have to call customer service to cancel it. I received the same email as you and ended up calling to cancel. Though today I got an email saying I've been charged for 3-months of Premium so I have no idea what is going on. It's very frustrating. 

[Dewoman81]

Thanks I called and chatted several times. Yesterday though the person
found my account and said it was canceled. I'm hoping it was. I saved the
chat.

[MM1216]

Ditto - I think this honestly must be intentional, it should not be this hard

[MCFBramwell]

I would keep checking your bank account to make sure you're not charged. I called on Jan 14th and cancelled and was charged several days later. I called again on the 19th and was told my "case" was sent to the wrong department and was now sent to the right department. It's now 3 days after that call and no contact from FitBit or reversal in charge. I'm now disputing the charge through my bank.