Cannot renew my Premium subscription

[Sadie0803]

The new change is that Fitbit Premium will not automatically renew.

The problem is that we are UNABLE TO RENEW (or re-subscribe to) it at all!!!

This is the worst! I have never had so much trouble paying someone for a service.  It is impossible! I have spent 1 1/2 days trying to pay them to renew my subscription! Customer Service didn't help at all!  They said it must be that my Google account must have some irregularities.  REALLY????

The only problem I have is that I want to subscribe to Fitbit Premium after my trial expired and they have a glitch that won't let me pay them for a years' subscription.

What is going on?

Moderator Edit: Clarified subject and updated label

[Acetheriver · Accepted solution]

Hello and welcome to the community!

Can you verify what steps you have tried? Without detailed information I can recommend by starting your membership from the Fitbit app by tapping on your profile icon in the top right corner, navigating to ‘Account settings’ and selecting ‘Get Fitbit Premium’.

Other issues could be, is your credit card updated? Is it not expired? Do you still have your membership occurring?

[Sadie0803]

Thanks for your answer.  It ended up being more complicated than that.  I had to go through many steps, likely because of Google's buyout of Fitbit.  They are "certifying" my identity and I have to wait about 2 days for verification.

Thanks again

[LizzyFitbit]

Welcome to the forums, @Sadie0803. @Acetheriver Thanks for stopping by to help our member.

@Sadie0803 Thanks for keeping us posted. While I'm happy you're receiving assistance, I'm sorry for any inconvenience this has caused. Please know your feedback is appreciated.

Because you already have a case created with our Support team, my best advice is to follow their recommendations and keep an open communication with them. I'm sure they'll continue helping you out!