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Charged for free trial

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‎06-05-2020 15:59

‎06-05-2020 15:59

I signed up for the free trial but was charged for the whole year. Anyone else find a solution or have this issue? 

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‎06-06-2020 11:51 - last edited on ‎10-07-2025 09:22 by Fitbit Moderator

‎06-06-2020 11:51 - last edited on ‎10-07-2025 09:22 by Fitbit Moderator

@BarrettA A warm welcome to the Community. Thanks for getting in touch about this. 

The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for your understanding. 

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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