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Charged for premium trial period

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‎12-17-2025 08:35

‎12-17-2025 08:35

I signed up for the 6 month free trial and I was charged $79.99 this morning!  What about the free trial period?  

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‎12-21-2025 15:03

‎12-21-2025 15:03

Hello @Talula, nice to see you back in the Community! 

I'm sorry to hear you are having a hard time with your Fitbit Premium subscription; let me help you out!

In this case, since there isn't any troubleshooting we can perform, let's move straight forward by contacting our specialist support team. They will start the process to find a solution for this issue.

Please fill out this form with all the requested information, and they will contact you as soon as possible.

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