I just got a new fitbit and was offered a 90-day free trial when I was setting it up on my iPhone. I'd had a free trial before, but wanted to see if it was any better as I wasn't very impressed when I tried it before. Minutes later, I get an email saying that I'd just bought an annual subscription and when I look in the fitbit app, it says I have a subscription until June 22nd 2022 and there's only the option to cancel the renewal. I cancelled the renewal, but I'm still stuck with the first year and no 90 day free trial! Nowhere did it say that the free trial was for new users only (I have just bought a new fitbit). I tried contacting fitbit support, but they say there's nothing they can do and that I have to contact apple. I did not authorise the payment of £80 for an annual subscription I only accepted a 90-day free trial on the understanding that I could cancel at any time within those 90 days and not be charged. This seems very dishonest. It's very difficult to contact apple, but I did manage to get hold of someone on chat who said that they were just middle-men and it was up to fitbit to cancel and refund the subscription. It sounds like this is a really common problem. Has anyone had any success in getting a refund? It feels very dishonest of fitbit and I'm really disappointed in them. For the moment, I've reported it as a fraudulent transaction to the credit card company and hopefully they'll be able to sort it out.
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