Don't see the 6 month Premium Free trial for Fitbit Luxe

[Live94]

Hi, 

I've recently bought the new Fitbit luxe. It's supposed to include a 6 month free trial for Fitbit premium. In the app the only alternative I can choose is the 90 days free trial. How do I activate the free premium membership for 6 months? 

Moderator Edit: Clarified subject

[RichLW]

I have the same issue with my Sense. In the Fitbit app I can see the 6 mo offer, but the app will not take PayPal as a payment option. 

[SilviaFitbit]

@Live94 and @RichLW Welcome to the Fitbit Community. Thanks for the details mentioned. 

Take into consideration that when purchasing Fitbit Premium through the app, the subscription will be done through the phone default store. Also, in order to activate it, your Fitbit watch/tracker needs to be set up to your account. 

Let's try the following if your Fitbit is already paired but the trial isn't displaying: 

- Log out from the Fitbit app 
- Restart your phone 
- Log back in and check if the trial shows up 

Hope this helps. 

[Live94]

Thanks for the tip, but I still only get the 90 days free trial as an option..

[SilviaFitbit]

@Live94 Thank you for getting back.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[squirrelfriend]

Good luck, I chatted a few weeks ago and was told I would receive a coupon for the other 3 months. No coupon, no premium and now I see the Lux is more than $50 cheaper. 

[SilviaFitbit]

@squirrelfriend Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. Since you chatted with our Support team, it's recommended to continue the communication with them, they will do their best to sort this out. 

Hope this helps. 

[Lronshaugen]

Didn’t work.  Why is it so difficult to activate? Everyone is asking the same question… packaging should have instructions if they off the free trial

[rightstuff]

So frustrating!!!   Fix the problem!!!