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Double charged for Fitbit Premium

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‎12-08-2020 19:46 - last edited on ‎12-09-2020 09:56 by Fitbit Moderator

‎12-08-2020 19:46 - last edited on ‎12-09-2020 09:56 by Fitbit Moderator

I was double charged by Apple and Google Play for the same FitBit Premium Annual membership, does anyone have similar experience? I thought the membership is with Fitbit, nothing to do with iTune or Google Play, but looks like maybe Fitbit charge through Apple or Google Play and things get messed up? Appreciate any advices. 

 

Moderator Edit: Clarified subject

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‎12-09-2020 09:56

‎12-09-2020 09:56

@fitandroll Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

When you subscribe to Fitbit Premium, you're redirected to either Google Play or Apple store, it depends if your phone is Android or Apple. I'd like you to double check that you subscribed through one of those stores and check the charges that were made. 

 

To do so, go to the Fitbit app, tap the Today tab > your profile picture > scroll down and tap Manage subscriptions. Your active subscriptions open in your phone's app store. 

 

Let me know how it goes. I'll be around if you have any additional questions. 

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