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Not eligible for free trial

‎07-14-2025 16:03 - last edited on ‎07-15-2025 21:09 by Fitbit Moderator

‎07-14-2025 16:03 - last edited on ‎07-15-2025 21:09 by Fitbit Moderator

Trying to purchase Fitbit premium.

Message comes up not eligible 

 

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Moderator Edit: Remove Personal Information 

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1 REPLY 1

‎07-15-2025 21:06

‎07-15-2025 21:06

Hey there @Carla1980, welcome to the Fitbit Community! 

I'm glad to see you take a step forward and contact us to get this resolved. Let's start working.

Since this is a very unique case, I'd like to move straight to getting you in touch with our support team. Please fill out this form explaining the entire situation, and one of my colleagues will get back to you as soon as possible!

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