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First time user, charged for the Premium trial

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‎07-20-2021 11:45 - last edited on ‎07-21-2021 10:23 by Fitbit Moderator

‎07-20-2021 11:45 - last edited on ‎07-21-2021 10:23 by Fitbit Moderator

I opted in for the three months of three trial of Premium, and yet I have been charged immediately and it is due to charge me again next month though I have cancelled this. Has anybody else has this? Is there a way I can get my money back?

 

Moderator Edit: Clarified subject

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‎07-21-2021 10:25 - last edited on ‎12-04-2025 03:15 by Fitbit Moderator

‎07-21-2021 10:25 - last edited on ‎12-04-2025 03:15 by Fitbit Moderator

@swissy03 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting followed prior to posting. Since you're new to Fitbit Premium but you were still charged. I was able to see that you contacted our Support team, I've updated your case details, please expect a reply from them soon. 

Hope this helps. 

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Best Answer

‎07-21-2021 11:10

In response to SilviaFitbit

‎07-21-2021 11:10

Thank you so much!!

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