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FitBit Premium still active after cancelling

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‎10-07-2020 14:58

‎10-07-2020 14:58

Hello! I decided to cancel my FitBit Premium subscription before reaching the end of the three-month trial. I was able to do so through the subscription page on the Google Play Store, and it no longer appears on my list of subscriptions. However, the trial has now ended but my profile is still showing as Premium and I still appear to have access to all the benefits.

 

Please can you advise why my profile still has Premium benefits and whether I am being charged for this?

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‎10-08-2020 13:38

‎10-08-2020 13:38

@paulward1985 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

Since Fitbit Premium is no longer showing under your Google Play subscriptions, this means that this has been cancelled. However the Fitbit Premium view on your Fitbit app will be cancelled when your 3 month trial ends.

 

Thanks for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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1 REPLY 1

‎10-08-2020 13:38

‎10-08-2020 13:38

@paulward1985 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

Since Fitbit Premium is no longer showing under your Google Play subscriptions, this means that this has been cancelled. However the Fitbit Premium view on your Fitbit app will be cancelled when your 3 month trial ends.

 

Thanks for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer