Fitbit Premium Guide

[MattFitbit]

Hi everyone! 

I am very excited to announce the official release of Fitbit Premium, now available for purchase in select regions. This post will address some of the top questions we’ve seen for Fitbit Premium. For further details, check the information provided on our product page, our blog post, and help article. Fitbit Premium is available in the Fitbit app on Android and iOS.

Q: What is Fitbit Premium?

A: Fitbit Premium is a paid membership in the Fitbit app that leverages your unique data to deliver personalized, actionable guidance and coaching to help you reach your health and fitness goals. It was created leveraging insights from 10+ years of Fitbit data and academic and medical expertise to help you move more, sleep better and eat well with customized programs, advanced sleep tools, personal insights, hundreds of workouts, new challenges, and more – all in one place and made just for you. 

Q: Who is Fitbit Premium for?

A: The Premium membership is for the everyday consumer who is looking for extra support and motivation to begin to make healthy changes to improve their overall health and fitness. It’s perfect for those who are committed to taking action, but may not know where to start.

Q: Have any previously existing Fitbit features moved behind a Premium paywall?

A: No. All the Fitbit app features you enjoyed before Premium are still available for free, and we’ll continue to add new free features in the future. Fitbit Premium adds new paid features, but does not remove any previously free features.

Q: Do I need to pay a recurring fee to use my Fitbit device?

A: No. Your Fitbit device will remain fully operational without a subscription to Fitbit Premium.

Q: Will current Coach users be required to pay more for access to Premium?

A: No. Current Fitbit Coach subscribers will automatically get access to Fitbit Premium features as soon as Premium is available in their country or language. Their subscription price will remain the same as it is today, and for as long as they choose to keep their subscription active.

Q: Has weekly sleep average been replaced by sleep score, or moved to Premium?

A: No, weekly sleep average is still available to everyone. To view it, tap the sleep tile in the app, swipe left on the graphs at the top until you see “Hours in Sleep Stages,” then tap the graph to see your weekly averages.

All Fitbit users will continue to have access to their time asleep, sleep schedule, sleep quality details, as well as weekly hours slept compared to their sleep schedule. Additionally, all Fitbit users with a device capable of heart-rate tracking will also see their sleep stages and sleep score.

Premium members will see all of the above, and also receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning.

Q: What exactly do I get with Fitbit Premium, versus the free features? 

A: All Fitbit users will continue to enjoy the free features in the Fitbit app available today, such as daily and weekly trends for your activity, exercise, heart rate, and sleep, hourly activity, female health tracking, educational insights, the Fitbit community, and logging food, water, and weight.  

In addition to this, Fitbit Premium adds: 

• Guided Programs, which leverage expertise from the Fitbit Advisory Panel and internal experts to take you step-by-step through building healthy habits based on your own goals, fitness level, schedule, preferences, and unique stats.
• Personalized Insights, which surface trends in your unique Fitbit stats to indicate when you’re on the right track with healthy behaviors and give you a gentle nudge when there’s an opportunity to improve. 
• Advanced Sleep Features, which provide personalized sleep insights and a more thorough analysis of your stats with a comprehensive Sleep Score breakdown.
• Dynamic Workouts, which give you access to thousands of workouts from certified personal trainers that will help you become stronger on your journey to optimal fitness. (Currently accessed with the Fitbit Coach app - but over time, workouts will become available directly in the Fitbit app.)
• Games and Challenges, which will include adaptive, collaborative, and customizable challenges and games to be played with any family or friends you’re connected to on Fitbit, helping you all to stay motivated.

You can find more details on these Premium features in this blog post.

Q: How do I cancel my Fitbit Premium subscription? 

A: Please follow the directions detailed in this help article.

Q: I received a gift card for Fitbit Premium from Best Buy, how do I redeem it? 

A: Redeem your gift certificate and find all FAQs here. 

If you have additional questions about Fitbit Premium, or just have some feedback you want to provide, let me know in the comments below as I would love to hear what you think.

[1Ruedimau]

How can I geht my Health Report with Fitbit premium

[SilviaFitbit]

@1Ruedimau Welcome to the Fitbit Community. 

Check out this article for full instructions on how to export your Fitbit Premium Wellness Report. 

Note the following:

• You must have at least 30 days of data to generate a Wellness Report.
• Certain data requires a heart-rate enabled device to track.
• Only data you track or log appears in the Wellness Report. For example, you must log your weight in the Fitbit app to see weight data in your report.

Have a nice day. 

[CityKat]

 I changed my Samsung phone, updated my verse, but it's telling me I need to register for premium.  I've already paid in my last phone. Premium is still active. How do I get it back?

[SilviaFitbit]

@CityKat Welcome to the Fitbit Community. Thank you for the details mentioned. 

I'd like you to make sure you're logged into the same account that you were before, this to ensure that your app recognizes the subscription. You could review when was the account created by tapping on your profile picture, below your name it will show the activation date. 

Hope this helps. 

[MClark711]

How do you renew once your free trial is up?  I want to go to the annual package, not the monthly one, but I can't find out how to do that anywhere.  Thanks!

[Patrick_H]

I paid for an annual premium subscription. Where can I find the renewal date?

[SilviaFitbit]

@MClark711 Welcome to the Fitbit Community. Glad to hear you're changing your Premium subscription. 

In order to update your subscription, please cancel it. Once it expires, you can subscribe again and this time choosing the annual membership. 

@Patrick_H Hi there. If your Premium subscription was purchased through Fitbit.com, our Support team will be happy to provide details about it. If it was purchased through your phone default store, visit the store and under Subscriptions, the renewal date should show up. 

Hope this helps. 

[Yco_1]

Hello I bought the premium fir 1 year on the AppStore 5 days ago but I still have the normal version. Could you tell me what’s wrong ?

tank you fir your feedback. 

[SilviaFitbit]

@Yco_1 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I'd like you to double check that you're logged into the same account that you used to subscribe to Fitbit Premium. If you're but the subscription isn't showing, restore your purchase: 

To restore your subscription purchase:

1. In the Fitbit app, tap the Today tab   > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Hope this helps. 

[Yco_1]

Hello

I already restored the purchase several times, but nothing goes right.

I have one fitbit account and one email address

Before the purchase I had a free trial at the end of the trial the AppStore automatically renewed the subscription but in the app it doesn’t work.

I also tried to log out and log back into the account.

Thank you for your feedback

[cid:48B60F9D-4920-4627-AD8B-A5B2A739CF2E-L0-001]

[cid:7C865A58-8A22-4392-9656-F1BC6DF3EF8C-L0-001]

Yvana Canero Giangreco

[SilviaFitbit]

@Yco_1 Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good weekend. 

[Binu.Nair]

Hi. I am based out of India. I activated my new fitbit today which has 1 year free fitbit premium subscription. When I clicked the onscreen options to activate the free trail, it said that I will be charged Rs 99 post 1 year completion. However, when I went to next screen it charged me Rs 99 and it didn't start my trail period. How do I start my 1 year trial and get my debited amount back

[SilviaFitbit]

@Binu.Nair Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I was able to see that you have a case with our Support team, please continue the communication through email, they'll be happy to help. 

Have a nice day. 

[BrettJP]

Hi wondering about the guided programs on premium. I have been using Fitbit coach for a couple of years, with the guided program of getting lean. The options in the guided program on premium are really limited with just basic introduction options available. A little disappointing.

[SunsetRunner]

I am curious as to whether or not my $50/yr will be grandfathered in, or if I will have to pay $80/yr for the same features.

[SilviaFitbit]

@BrettJP Welcome to the Fitbit Community.

@SunsetRunner Hi there. 

Fitbit Coach is now becoming part of Fitbit Premium. Fitbit remains committed to providing all the tools you need to live a healthier, more active lifestyle. To give you more choices for working out as well as the range of additional features check out Fitbit Premium. With the Fitbit Coach workout content now in the Fitbit app, and to allow you to use one app going forward, we’ll shut down the Coach mobile app, Coach website and Coach app on Fitbit smartwatches on July 30, 2021. 

• Annual members— you’ll soon receive a prorated refund of the remainder of your Coach membership

Learn more about it in this post Fitbit Coach will become part of Fitbit Premium 

Hope this helps. 

[SunsetRunner]

I think this is where I am confused… is there a difference between having “Fitbit premium features”  and Fitbit Premium? To the best of my knowledge, I have everything that anyone else does in Fitbit Premium features, but (since I jumped on the bandwagon in 2019) I am only paying $49.95/yr. 

[agba]

There is no difference. This is their way of getting rid of all grandfathered in prices. I've been at $39.99/yr, since fitbit coach started. Now, after a free year they are giving to the fitbit coach users, everyone will have to pay the regular price of $79.99/yr... 

[CollinM]

@SilviaFitbit But that's not what's actually happening, your team confirmed this on the announcement thread itself (that you linked to, but not the clarifying comment). The personalised workouts, the key feature of Fitbit Coach, is not included in Premium. What you're doing is discontinuing Fitbit Coach and adding "more than 40 Fitbit Coach workouts." In other words you're only migrating the static workout videos.

So the correct answer is that users are not going to be grandfathered in at the current price (again, going against what was promised years ago). And that not all the same features are included in the new price.

[SunsetRunner]

I can’t even get the free year, because every time I try to redeem, it says I already have premium… which I have thru Apple and if you think they are giving me money back…🙄