Fitbit Premium Guide

[MattFitbit]

Hi everyone! 

I am very excited to announce the official release of Fitbit Premium, now available for purchase in select regions. This post will address some of the top questions we’ve seen for Fitbit Premium. For further details, check the information provided on our product page, our blog post, and help article. Fitbit Premium is available in the Fitbit app on Android and iOS.

Q: What is Fitbit Premium?

A: Fitbit Premium is a paid membership in the Fitbit app that leverages your unique data to deliver personalized, actionable guidance and coaching to help you reach your health and fitness goals. It was created leveraging insights from 10+ years of Fitbit data and academic and medical expertise to help you move more, sleep better and eat well with customized programs, advanced sleep tools, personal insights, hundreds of workouts, new challenges, and more – all in one place and made just for you. 

Q: Who is Fitbit Premium for?

A: The Premium membership is for the everyday consumer who is looking for extra support and motivation to begin to make healthy changes to improve their overall health and fitness. It’s perfect for those who are committed to taking action, but may not know where to start.

Q: Have any previously existing Fitbit features moved behind a Premium paywall?

A: No. All the Fitbit app features you enjoyed before Premium are still available for free, and we’ll continue to add new free features in the future. Fitbit Premium adds new paid features, but does not remove any previously free features.

Q: Do I need to pay a recurring fee to use my Fitbit device?

A: No. Your Fitbit device will remain fully operational without a subscription to Fitbit Premium.

Q: Will current Coach users be required to pay more for access to Premium?

A: No. Current Fitbit Coach subscribers will automatically get access to Fitbit Premium features as soon as Premium is available in their country or language. Their subscription price will remain the same as it is today, and for as long as they choose to keep their subscription active.

Q: Has weekly sleep average been replaced by sleep score, or moved to Premium?

A: No, weekly sleep average is still available to everyone. To view it, tap the sleep tile in the app, swipe left on the graphs at the top until you see “Hours in Sleep Stages,” then tap the graph to see your weekly averages.

All Fitbit users will continue to have access to their time asleep, sleep schedule, sleep quality details, as well as weekly hours slept compared to their sleep schedule. Additionally, all Fitbit users with a device capable of heart-rate tracking will also see their sleep stages and sleep score.

Premium members will see all of the above, and also receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning.

Q: What exactly do I get with Fitbit Premium, versus the free features? 

A: All Fitbit users will continue to enjoy the free features in the Fitbit app available today, such as daily and weekly trends for your activity, exercise, heart rate, and sleep, hourly activity, female health tracking, educational insights, the Fitbit community, and logging food, water, and weight.  

In addition to this, Fitbit Premium adds: 

• Guided Programs, which leverage expertise from the Fitbit Advisory Panel and internal experts to take you step-by-step through building healthy habits based on your own goals, fitness level, schedule, preferences, and unique stats.
• Personalized Insights, which surface trends in your unique Fitbit stats to indicate when you’re on the right track with healthy behaviors and give you a gentle nudge when there’s an opportunity to improve. 
• Advanced Sleep Features, which provide personalized sleep insights and a more thorough analysis of your stats with a comprehensive Sleep Score breakdown.
• Dynamic Workouts, which give you access to thousands of workouts from certified personal trainers that will help you become stronger on your journey to optimal fitness. (Currently accessed with the Fitbit Coach app - but over time, workouts will become available directly in the Fitbit app.)
• Games and Challenges, which will include adaptive, collaborative, and customizable challenges and games to be played with any family or friends you’re connected to on Fitbit, helping you all to stay motivated.

You can find more details on these Premium features in this blog post.

Q: How do I cancel my Fitbit Premium subscription? 

A: Please follow the directions detailed in this help article.

Q: I received a gift card for Fitbit Premium from Best Buy, how do I redeem it? 

A: Redeem your gift certificate and find all FAQs here. 

If you have additional questions about Fitbit Premium, or just have some feedback you want to provide, let me know in the comments below as I would love to hear what you think.

[VersaDude]

Where is the web version of fitbit premium workouts and where is the guided tracking?

[SilviaFitbit]

@CollinM Thank you for your input. 

@SunsetRunner Thank you for getting back. I'd like to clarify that the 1 year free Premium trial is offered to current Coach users, this means to users that haven't had the opportunity to try Premium before and were using only Fitbit Coach. Learn more about it here. 

@VersaDude Hi there. Note that Fitbit Premium is an in-app feature. Guided programs can be accessed from the Fitbit app, learn more about in this article.

Hope this helps. 

[JillyR]

Where can i find these coach videos in the app? I have been scrolling and scrolling, cant find them, please clarify. Thanks in advance.

[SilviaFitbit]

@JillyR Welcome to the Fitbit Community. Thanks for the research done prior to posting. 

To view Premium workouts, do the following: 

- Go to the Fitbit app 

- Tap on Discover > Choose Workouts 

If you have access to Fitbit Coach, download the Fitbit Coach app from Play Store or Apple Store, sign in and choose a program. 

Hope this helps. 

[Sbeckham]

I purchased premium a few weeks ago and just purchased a new FitBit.  When I remove the old device and add the new one, will Premium still be on my account for the new device?

[SilviaFitbit]

@Sbeckham Hi there. 

Thanks for the details mentioned. Your Fitbit Premium is activated on your account, even when a new device is set up your subscription will remain active. 

Feel free to check out this article What should I know about Fitbit Premium? 

Hope this helps. 

[Keepfit60]

I signed up for Premium and have attempted a few.  It would be helpful if there were some workouts that were designed for senior souls - knee and back issues.  There are very few that I can work through or are tempted to try.

Tried Fitbit Coach last year, as I prefer a larger screen.  Different options.  Does not appear to be linked to the web version of Fitbit anymore.

[SilviaFitbit]

@Keepfit60 Welcome to the Fitbit Community.

Thanks for taking the time to share your feedback and comments, we're always striving to improve our services offered. The best place to make your voice heard is our Feature Suggestion board, those are reviewed by our team and the status will change depending on Fitbit plans. 

In regards to casting Premium workouts, this feature has been released for Android devices, learn more about it here.

Hope this helps. 

[Tim.charlo]

Hey bud, just bought a Fitbit sense, it says on the box six months free premium, but when I signed up for it, it’s only given me three months, can I get the full six months as advertised?

[SilviaFitbit]

@Tim.charlo Welcome to the Fitbit Community. Thanks for the details mentioned. 

I'd like to confirm that Fitbit Sense comes with a 6 month Premium. The 3 month Premium trial you're getting is available to anyone that's new to Fitbit Premium. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

Hope this helps. 

[Ria15]

Ok, so I'd like to try the Premium trial. It asks me for a credit card number for when the trial expires - that is fine, that is to be expected.  The problem is, it's defaulting to the wrong google account and I have no way to change it.  No idea where it's getting this google account from - it's not the email address that's in my profile, it's not the google account I use on my phone.  Wtf is this all about and how do i fix it???

[Sydneylynn]

Sorry
I have no idea. I got a free premium trial when I bought a new fitbit
Lynn

[SilviaFitbit]

@Sydneylynn Thanks for your input. 

@Ria15 Hi there. Thanks for the detailed information shared. 

I see where you're coming from. In this case, I'd like you to ensure that you're logged into your preferred Google account on your phone, this to ensure that when signing up for Premium, the subscription can be managed from there. Feel free to check out this article for additional information. 

If you're new to Fitbit Premium, you can always start your free trial from the Fitbit website. 

Hope this helps. 

[Clarey49]

Hi, I have just got a Fitbit Luxe and have 6 months free premium subscription but can’t find how to claim this?

[Clarey49]

I have solved this

[Ria15]

Hi @SilviaFitbit , thank you for the reply.

Yes, I'm logged into my preferred Google account on my phone.  It's the only Google account I use, and it's the same email address that I use for Fitbit.  The Fitbit app is the only app that is "stuck" on a different Google account.

Is there a way to claim the 90-day Premium trial from the Fitbit website instead of the mobile app?

Thank you,

Ria.

[SilviaFitbit]

@Clarey49 Welcome to the Fitbit Community. Glad to hear that you were able to solve this. 

Feel free to check out this article to learn more about Fitbit Premium. 

@Ria15 Hi there. Thank you for confirming that you're logged into the correct Google account. Yes, you could claim the 90 day trial from the Fitbit Store. 

Hope this helps.