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Fitbit Premium Subscription Not Working

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‎05-25-2021 14:46

‎05-25-2021 14:46

Through the Fitbit app I just subscribed to Premium. I selected “Best Value” of $6.67 per month billed yearly at $79.99, with a Free Trial of 3 months. I selected “Start My Free Trial” and there was an error stating, “Please check your Payment details in your iTunes account and try again. Error code: 1000”. When I select “Retry”, I am given the notification: “You’re currently subscribed to this”. When I go into my settings to check my subscriptions, the fitbit Premium is listed as a subscription I currently have, to be billed August 15, 2021. The card on file is correct. I am unable to use any of the Premium features despite the app and my phone settings stating that I now have a Premium subscription. I am unable to do anything. I just subscribed for the free trial and now I can’t even use it and can’t get anything to work. I need this fixed please.

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‎05-25-2021 14:50

‎05-25-2021 14:50

I have taken multiple screenshots of this occurring and I have no idea how to post the screenshots on this thread. I can’t email customer service the screenshots because email is no longer available. 

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‎05-25-2021 14:59

‎05-25-2021 14:59

As an added, I have even received a Subscription Confirmation email from Apple. Why is Fitbit not allowing me to use the Premium features on the app and notifying me 2 conflicting messages back to back? 

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‎05-25-2021 15:11

‎05-25-2021 15:11

I think I have it figured out. I selected “Restore my purchase” and it seems to be working for now. Not sure how to delete my thread on here 

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‎11-28-2021 09:19

In response to carlyforbes

‎11-28-2021 09:19

Where do you find, “ Restore my purchase”?

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