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Fitbit Premium gone

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‎02-09-2021 13:58 - last edited on ‎02-10-2021 11:45 by Fitbit Moderator

‎02-09-2021 13:58 - last edited on ‎02-10-2021 11:45 by Fitbit Moderator

I have premium. Your always quick to charge me. However suddenly it isn't working.  The Twitter contact said they couldn't help and started a "case" and someone wi reach out soon. You're always on time to collect my renewal fee.... how come I can3get quick help for a service I've ALREADY paid for?

 

Moderator Edit: Clarified subject

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‎02-10-2021 11:44 - last edited on ‎10-21-2024 09:57 by Fitbit Moderator

‎02-10-2021 11:44 - last edited on ‎10-21-2024 09:57 by Fitbit Moderator

@SunsetRunner Hi there. Thanks for the details mentioned. 

I see where your disappointment is coming from. Based in what you mentioned, our team already created a case for you and they will get back to you as soon as possible. 

Thanks for your patience and understanding. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-10-2021 16:13

In response to SilviaFitbit

‎02-10-2021 16:13

Still waiting for help.....Sent from my T-Mobile 4G LTE Device
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‎02-12-2021 12:34 - last edited on ‎10-21-2024 09:57 by Fitbit Moderator

In response to SunsetRunner

‎02-12-2021 12:34 - last edited on ‎10-21-2024 09:57 by Fitbit Moderator

@SunsetRunner Thank you for getting back. Our Support team informed me that they have been in contact with you, please continue the communication through email. 

Have a good weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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