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Fitbit Premium has been disabled

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‎04-07-2022 22:45 - last edited on ‎04-09-2022 08:28 by Fitbit Moderator

‎04-07-2022 22:45 - last edited on ‎04-09-2022 08:28 by Fitbit Moderator

Hello, 

I got my Fitbit sense 2 weeks ago and I'm very happy with it. However, my Premium account has been disabled despite having been offered a 6 month premium plan as an addition to my purchase.

What is going on?

 

 

Moderator edit: updated subject for clarity. 

 

 

 

 

 

 

 

 

 

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‎04-09-2022 08:32

‎04-09-2022 08:32

Welcome to the Fitbit Community, @BSigm. I'm sorry to hear your Fitbit Premium account has been disabled.

 

Could you please let me know:

  • Did you have a Premium membership before getting your Fitbit Sense? 
  • Were you able to enable the Fitbit account?
  • Do you get a message or an error when trying to get to Premium?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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