Fitbit Premium isn't working

[Darrylmd]

As premium isn't working, even after talking to moderators I won't be spending the monthly fee . Most disappointed as since last update from purchase last year none of the premium extras work 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Darrylmd Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. 

In order to provide you with the correct troubleshooting, please let me know if the Premium content is blocked to you or if any feature in specific isn't working. 

Hope this helps. 

[Darrylmd]

The heartbeat monitor is not working, the sleep monitor is not logged unless I do manually 

None of the body temperature or oxygen saturation is collecting data.

[SilviaFitbit]

@Darrylmd Thank you for getting back. 

I'd like you to double check that your heart rate is turned on in your Settings app.

In regards to the sleep data not logged, make sure you're only wearing your tracker to bed, your Charge 4 will automatically track your sleep. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.

In regards to the body temperature and oxygen saturation data not displaying on your app, subscribe to the main thread. Although this issue should be resolved now. 

Hope this helps.