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Fitbit Premium still active after cancellation

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‎04-19-2021 14:23 - last edited on ‎04-21-2021 12:25 by Fitbit Moderator

‎04-19-2021 14:23 - last edited on ‎04-21-2021 12:25 by Fitbit Moderator

Hi there. I have cancelled my fitbit premium after the 3 month trial but its still showing as premium for me and I seem to still be getting the premium benefits. The trial ended on the 17th April for me. 

 

I have checked it looks like its cancelled on my subscriptions. Is there a time overlap ? 

 

Thanks in advance. 

 

Moderator Edit: Clarified subject

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‎04-21-2021 12:43

‎04-21-2021 12:43

@KellyAHill Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate that you checked that the subscription was cancelled. I've noticed that this has happened to other users, even when the subscription has been cancelled, they still see it on their app. Try the following if you want it to be removed: 

 

- Log out from the Fitbit app 

- Clear cache 

- Restart your phone 

- Log back in 

 

Hope this helps. 

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