Fitbit Premium won't work

[Andrejar]

Hello,

Last week I switched to the premium subscription, and had not used the app since then, today I try to use it and although it says that it restored all purchases, it won’t work. It will still show as if i had no subscription at all. I checked my credit card and I got billed already. Any help please?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Andrejar.

Thanks for sharing this with us, can you please provide me with some screenshots of what you are seeing? Are you receiving any type of error? Aren't you able to enter to your account?.

I hope to hear from you soon. 

[Andrejar]

Hi Alejandra, 

I do not know if you guys did something or if it was a temporary thing but while taking the screenshots it appears to be fixed. 

Best regards 

[AlejandraFitbit]

Thanks for the update @Andrejar.

I am glad to hear that this issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!