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Fitbit Wellness Report can't be opened

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‎09-20-2021 16:04 - last edited on ‎09-21-2021 15:39 by Fitbit Moderator

‎09-20-2021 16:04 - last edited on ‎09-21-2021 15:39 by Fitbit Moderator

I was excited to find that Fitbit Premium could generate a Wellness Report. Then I found that although it is a pdf, Acrobat and many other programs could not open the file. They all report that it may be corrupted. Fitbit continues to pair great hardware with substandard software.

 

Moderator Edit: Clarified subject

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‎09-21-2021 15:46

‎09-21-2021 15:46

@SirFit Hi there. Thanks for the detailed information shared. 

 

Your feedback and comments are appreciated, this helps us to continue improving. Note that the Wellness Report is a PDF with your data, any program that can open a PDF should work. 

 

Note the following:

  • You must have at least 30 days of data to generate a Wellness Report.
  • Certain data requires a heart-rate enabled device to track.
  • Only data you track or log appears in the Wellness Report. For example, you must log your weight in the Fitbit app to see weight data in your report.

May I know if you've tried to download your report previously? 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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