Fitbit premium has not updated

[princeofanxiety]

I subscribed to fitbit premium at least 24 hours ago but none of the premium features have unlocked. Is this an error or should I just keep waiting?

[SilviaFitbit]

@princeofanxiety A warm welcome to the Community. Thanks for letting me know that you subscribed to Premium. 

Please confirm you did this procedure to activate your subscription: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

If you purchased a Fitbit Premium subscription in your phone’s app store, but you don’t see your subscription in the Fitbit app, restore your purchase.

1. n the Fitbit app, tap the Today tab 

    > your profile picture.

2. Scroll down and tap Restore Purchases > OK.

I'll be around if you have any additional questions. 

[princeofanxiety]

I chose a monthly subscription from that tab. I attempted to restore purchases multiple times but an error always comes up.

[SilviaFitbit]

@princeofanxiety Thanks for getting back. 

I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions.