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Fitbit premium trial trick

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‎05-11-2022 13:50

‎05-11-2022 13:50

Dear Fitbit

 

You've tricked me into signing up for trial, now canceling it, is impossible.

 

I've contacted the customer support, they've informed me if I lost my phone and device I cannot cancel from any other means, this wasn't mentioned when I subscribed.  Really disappointing fitbit.

 

 

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‎05-11-2022 13:55

‎05-11-2022 13:55

Hi, @kinglear75! Can't you cancel from the web? I would assume that as long as you can sign onto your account you can access it.

MakMak | Community Council

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