Getting validation failed message

[Fiona369]

have reset password and uninstalled and reinstalled the app but it keeps saying validation failed

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to have you here @Fiona369. Thanks for the procedure you've followed. I would like you to try once again to uninstall Fitbit Coach app on your phone and downloading it again. After this, try to login using "Login with Fitbit" or "login with Email" and manually log your email address and password. 

Hope this helps! Keep me posted. 

[Fiona369]

It just says validation failed


Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @Fiona369. Currently, this is an issue that our engineers and developers are investigating and working to find a solution. 

Your patience and understanding while this is resolve is appreciated. 

[Adrianna76]

Is The problem with Fitbit coach login solved? I have a permanent problem with this Error” validation failed”!!

[SilviaFitbit]

It's great to have you here @Adrianna76! I would like you to try the following steps: 

- Delete your Fitbit Coach app on your pone and download it again 

- You can try to login using "login with Fitbit" or "login with Email" 

- After this, manually log your email address and password 

Hope this helps! Keep me posted. 

[Adrianna76]

Unfortunately it didn’t work. I did it twice! Is there other solution?

Moderator edit: Removed personal information

[SilviaFitbit]

Hey there @Adrianna76! I appreciate the procedure you've followed. Currently, this is a bug that our engineers are aware of and working toward a resolution. 

Your understanding and patience is really appreciated. 

[valortberz]

Hi!I am having this problem. Is there a solution for this validation error or not yet?

[EmilyElizabeth]

Hello,

I am sorry I don't have the answer, but I have this problem too. I have downloaded the Fitbit coach app and tried to enter my Fitbit account details and it came up with the 'Validation Failed' error message. Then I deleted the app and re-downloaded it, which still did not work. Then I reset my password and that didn't work either. I tried logging in with Facebook and each time I tried all of these possible solutions the same error message appeared.

I just want to use the Fitbit coach app!! The answers you have been receiving on the forum do not look too helpful (and they are repetitive if you ask me). I sincerely hope we are given an answer soon! Have you tried all of the above too?

[valortberz]

Yes, indeed I have try all the above too. I just want to use the Fitbit
coach app too, I feel I am not exploiting its potential.

[SilviaFitbit]

A warm welcome to the Community @valortberz and @EmilyElizabeth! I truly appreciate your feedback and comments. I'm sorry about the error message you're getting, this is currently a bug that our team is investigating and working toward a resolution. 

This is the procedure that has worked for some users, I totally understand that this hasn't worked for everyone but I can confirm that our team is continuously working on this issue. You as a customer are our number one priority. 

Your understanding and patience while this is being resolved is appreciated. 

[Fiona369]

I deleted the coach and deleted my fitbit app.  Then changed the password for both and then reinstalled.  I can now access fitbit coach but unfortunately there are now very few programs that come with the coach free and I find it a total waste of time.  So not really worth it if you don't want to upgrade to premium

[SilviaFitbit]

Hey there @Fiona369. I'm glad to hear that you were able to log into Fitbit Coach. Basic (free) members receive access to 1 personalized program and a selection of additional audio and video workouts. You must have a Fitbit Coach Premium subscription to unlock more programs, unlimited workouts, and additional features.

If you have any questions about Coach Premium, don't hesitate to come back! 

[Nick-Dubai]

Hi there,

we’re now a half year later after the latest above response on the validation error. Still this issue occurs with me and cannot login. Have your engineers solved the issue or should we forget about the whole Fitbit Coach concept? 

[wang2377]

Have the same issue here... 

It's unbelievable that a product with such fatal issue would even pass your QA..

[MarcoGFitbit]

Hello @Nick-Dubai and @wang2377, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to try the following:

- Delete your Fitbit Coach app on your pone and download it again 

- Log in using "login with Email" 

- Manually log with the email address and password associated with your Fitbit Account.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply, thanks for taking the time to provide your feedback.

[Ksaq]

I'm having the same problem for two days. Followed the instructions above to no avail. 

[Littleet]

I am also having the same issues. I’ve deleted both the Fitbit and Fitbit coach apps and I still getting the “validation failed” message. Why hasn’t this issue been resolved??  It can’t possibly take this long to fix this. It’s been over a year!!!!! 

[SilviaFitbit]

Welcome to the Community @Ksaq and @Littleet! Sorry to hear that you're getting the validation error message. I would like you to confirm that you've tried the procedure mentioned above. 

If you're still having issues with this, I want to confirm that Fitbit is aware of this and working to identify a resolution as quickly as possible. 

Your patience and understanding while this is resolved is appreciated.