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Google Play Store is showing not available

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‎01-22-2021 12:58 - last edited on ‎01-23-2021 10:57 by Fitbit Moderator

‎01-22-2021 12:58 - last edited on ‎01-23-2021 10:57 by Fitbit Moderator

I am having trouble activating my 6 month free trial of premium on my Sense. When I click the tab, it says Google Play Store is not available. Can anyone help?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-23-2021 10:59

‎01-23-2021 10:59

@Kmontgomery85 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I'd like you to log out from our Fitbit app, force quit it, clear cache. Also double check that your settings are properly set in Google Play Store to ensure that you could activate your trial. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-26-2021 06:58

In response to SilviaFitbit

‎01-26-2021 06:58

I did all of that with no success. What settings in the Play Store should I be looking at to ensure that's not the problem?

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‎01-27-2021 09:39

In response to Kmontgomery85

‎01-27-2021 09:39

@Kmontgomery85 In this case, you may want to double check that your Google Play Store's account have the correct credit card info. 

 

If after checking the above you're still  unable to activate your Premium trial, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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