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Got charged for a cancelled subscription

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‎06-26-2024 03:27 - last edited on ‎06-27-2024 15:11 by Fitbit Moderator

‎06-26-2024 03:27 - last edited on ‎06-27-2024 15:11 by Fitbit Moderator

Cancelled my premium membership about 2 months ago and received notice that it would be ending on a certain date. Just saw a charge for premium again on my card even though premium benefits are no longer available on the app. Will be stopping the charge on the card. When this Fitbit dies I am moving to Apple after years of using Fitbit

 

Moderator Edit: Clarified subject and updated label

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2 REPLIES 2

‎06-26-2024 04:28

‎06-26-2024 04:28

@cfaulknor   I moved your post to the Premium forum, a better fit for this issue.  It will reach a wider audience. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-27-2024 15:27

In response to LZeeW

‎06-27-2024 15:27

Hi there, @cfaulknor. @LZeeW Thanks for your help.

@cfaulknor Thanks for bringing this to our attention and checking your account details. I understand your concern and I'm sorry for this inconvenience. Because this shouldn't be happening, I've requested a case on your behalf so our Support team can look into this and provide you with more information. You'll receive an email shortly, so please keep an eye on your inbox.

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