Guided Program not logging workouts.

[N_Nautilus]

Hi, I've been having an issue with my current guided program. 

I have FitBit Premium and started the program Push Up Prep through the FitBit app. I open the fitbit app to get my workout, but when I've finished it (through FitBit Coach), it does not count it towards the Guided Program. It displays 0/3 even though I selected the workout from the guided list and launched it. 

I've tried re-doing the workout, and nothing changes. 

I have an Inspire HR, and I only use the fitbit app to then launch the workout in FitBit coach.

I've seen posts like this dating back at least a year, and it seems like nothing has been resolved. 

[FauzanAdam]

Same problem also happend to me. Have already done the Strong Resolve one as screenshot attached. But somehow Fitbit App not consider it as finished while Fitbit Coach App considered. Can you please help sylvia and update my account to consider it as finished?

 

 

[lfgalvao]

My Fitbit Coach sessions from today also didn't load onto Fitbit.

[Polomov]

Hello. Seriously the same issue is still faced by users since 2 years without any fix?

Please...

[som123]

Hello @SilviaFitbit, is there any update on this issue? I’be also started to have the same problem and can’t find the way to fix it. Have tried all the options and advice found in this community but so far all remains the same. Please keep us posted. 

[SilviaFitbit]

@FauzanAdam @lfgalvao @som123 Hi there. Thank you for the detailed information shared. 

I appreciate the troubleshooting performed prior to posting. It's recommended to do the workouts in the days chosen when the program was created. Please confirm you're doing them on those days. 

Hope this helps. 

[som123]

Hi @SilviaFitbit,

Yes, I am doing the workouts in the chosen days. I'm currently following the Run Training and the Intro to HIIT guided programs and I'm having the same issues in both. Fitbit Coach app records the session, but doesn't flush the data to the Fitbit app, hence none of the workouts I've done are reflected either in my Dashboard or as part of the guided programs.

Saturday was the last day that the synchronization worked for me, and hasn't worked ever since, so the latest 5 workouts have not been recorded.

Really looking forward to a solution to this.

S.

[FauzanAdam]

Yes im doing it on the respective day.

[lfgalvao]

I just want to add that the fitbit coach app appears to be "disconnected".
It doesn't receive the update to my weight when I use my renpho scale,
which used to happen automatically. Also, besides not pushing the
information about finished workouts to fitbit app, it's not pushing them to
Google fit either, eventhough fitbit coach and Google fit are officially
connected and used to work fine together.

[SilviaFitbit]

@som123 @FauzanAdam @lfgalvao Thank you for getting back and the detailed information shared. 

Just wanted to let you know that currently Coach workouts aren't syncing to Fitbit. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thank you for your understanding. 

[OscarEV]

Hello

Same issue here! Does not count up, nor sync with Fitbit. It has been working fine after three days, what can we do?

[FauzanAdam]

I think its still an issue as of today. Experiencing it again. When will it be fix @SilviaFitbit ? Its way too long. It such a waste on subscribing to Premium  if simple things like this guide thing is not even working at all. Also Coach sync with the Fitbit app was not an issue before.

I will unsubs my Premium if by monday this wont be fix!

[Willyb05]

Mine stopped syncing a few days ago as well. 

[Brittany4]

This still seems to be a problem. I just downloaded Coach so its the most updated version. Fitbit app is updated. I've restarted my phone. I've done the first guided exercise twice now and neither one have registered on the fitbit app. 

[SunsetRunner]

Hi, I’m retaking push-up prep program from Fitbit coach but after I’m done with the session it’s not logged in both the program and daily exercise. This is my 2nd try but still not logged. What should I do?

[antoniofruci]

Same problem for me. Will this be fixed anytime soon?

[LJanes]

No idea I've honestly given up asking fitbit when it will be fixed after the last reokyvwhen they said they had no idea when it would be fixed.

It's too bad as the programs I've heard about from others are great.


Sent from my Galaxy

[scopic]

Hi

I just tried this feature (the guided workouts) this morning, for the first time and it hasn't synced. I did originally create a schedule, so I quit the workout and re-joined. But that didn't solve the problem.

I then ran through the course again (I actually had to leave it running for 22 minutes as the skip button in Fitbit Coach doesn't work). But this new session still didn't sync back to the Fitbit app.

I'm unable to use the guided workout feature as it doesn't recognise that I'm actually completing the session and therefore I won't be able to move to week 2.

Please can you advise?

Thanks

Adam

[Deeana]

I started a Fitbit guided program cos Fitbit Coach and did my first session today. After I rated the moves and presssd “Done” it didn’t log that I’d done it. Now it looks like I haven’t done it at all. Is there something I’m missing?

[AlmaDelsur]

Is there a solution already? I have the same problem. In my case, the "Fully-Body Strong" Workout does not record the workouts and does not allow me to progress into week 2.

Exercises can be done in any order and whenever works best for the user.

I have tried the three workouts in Week 1, and none of them was recorded.

I have the latest Fitbit Coach version.

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community.

I appreciate your efforts and the additional details. I understand how you are feeling and would like to advise that the issue has been resolved. If the issue persists, please confirm if you completed your workout on the day of your Guided Program schedule. Please also make sure there are no pending Fitbit or Coach app updates.

See you around.