Guided Program not logging workouts.

[N_Nautilus]

Hi, I've been having an issue with my current guided program. 

I have FitBit Premium and started the program Push Up Prep through the FitBit app. I open the fitbit app to get my workout, but when I've finished it (through FitBit Coach), it does not count it towards the Guided Program. It displays 0/3 even though I selected the workout from the guided list and launched it. 

I've tried re-doing the workout, and nothing changes. 

I have an Inspire HR, and I only use the fitbit app to then launch the workout in FitBit coach.

I've seen posts like this dating back at least a year, and it seems like nothing has been resolved. 

[SilviaFitbit]

@N_Nautilus Welcome to the Community. Sorry for the delayed reply. 

I appreciate that you mentioned you started doing the Push Up Prep program. Thanks for the troubleshooting tried prior to posting. 

In order for your workout to count towards your Guided Program, it needs to be done in the same day as the schedule day you chose during guided program setup. Have you tried doing another exercise?

Keep me posted. 

[VickyLyon]

I have this problem too even if it's in the day.

I wouldn't mind but you then can't progress to week 2

Its putting me off upgrading when my trial ends

[YoAdrian1987]

It’s still not working, I am on the week 2 for push up prep - there are only two workouts available and even though I am doing one everyday it’s still stuck at two workouts and I can’t move forward. Quite frankly this is crap 😞

[Mdmd2020]

I have the same problem on the Ionic.

Majority of the work outs are not picked up in the all which is preventing progress.

For push up prep as an example, there is only 2 work outs available to select for week 1 (strength and mobility & Push Stronger). If I do both of them each day it still won’t move to 3 workouts complete for the week. It’s stays at 2. How can we progress (to week 2) if the app doesn’t pick up all workouts. 

Seems like this is an old issue that hasn’t been resolved. It is not a recommendation of a new idea, only that exisiting features of Fitbit premium be fixed to address this problem.

ive also seen issues with unticked workouts not appearing after I completed them. I’ve had to restart the workout and click through it to then show it as complete. There’s a bug in Fitbit premium 

[Mdmd2020]

Hi,

any update on this thread? Seems like a bug needs to be addressed rather than user error?

[SilviaFitbit]

@VickyLyon @YoAdrian1987 @Mdmd2020 Welcome to the Community. I appreciate the troubleshooting tried prior to posting. 

I would like you to confirm that you have the latest Fitbit Coach app version which is 4.6.3 for Android and 4.7.1 for iOS. 

If you have the latest app version but you're still experiencing this. I can confirm that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

[SvLMelb]

Hi, same issue for me. Using the Beginner Runner Coach session. The first attempt it wouldn't apply Week 3 sessions to my workouts so I couldn't progress. This time it won't apply the Week 2 sessions.  I am on version 4.7.3 and the music isn't working either. How do we complete the sessions so we can advance? 

[SilviaFitbit]

@SvLMelb A warm welcome to the Community. Thanks for getting in touch about this. 

If your workouts aren't logging in your Guided Programs, please double check that your Fitbit app is up-to-date. The latest Fitbit app version is 3.25.1 for iOS and 3.26 for Android. 

In regards to the music issue you're experiencing with Fitbit Coach, I can confirm that our team is aware of this and working towards a resolution. 

I'll be around if you have any additional questions. 

[SvLMelb]

Hello and yes, I have the latest update but it still doesn’t count my workout. I’m paying a monthly premium subscription for a non-premium product. Please assist.

Sent from my iPhone

[SilviaFitbit]

@SvLMelb Thanks for getting back. I see where you're coming from. 

I would like you to confirm you're working out on the schedule that you set when you signed up for the Beginner Runner program. If you are, please ensure that the workout is logged in your account or that you're tracking it with your Fitbit. 

If you're still experiencing this, please attach screenshot of the workout that you're doing and the Guided Program not logging it. 

Looking forward to hearing back from you. 

[SvLMelb]

hi, iIve attempted to show the screen shots of the activity, but it may email says that transmission failed.  In my workouts I have attempted to advise that the 'Start jogging' hasn't worked on 28 July and "going steady' on on 6 July haven't uploaded.  As previously noted I am paying a premium subscription for a product that isn't working. Please fix the issues or refund my subscription

[SvLMelb]

Please note that fitbit is recognising other workouts and is asking if i want these to add towards the program. Thinking that the program would see the fitbit coach program i  had engaged made me opt for 'no' for external activities, however this is an disadvantage if fitbit and fitbit coach don't update to each other

[SilviaFitbit]

@SvLMelb Thanks for getting back.

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[SvLMelb]

Mine seems to be working now. I uninstalled/reinstalled the Fitbit coach app and it is now logging my workouts. So frustrating when you are trying to progress and you can’t 😠 Don’t lose momentum!!

Sent from my iPhone

[SunsetRunner]

Hello, I have been having this trouble for a couple of weeks. I complete a workout on the guided program via Fitbit Coach, the activity is recognised in my exercise log but it is not recognised as having been completed within the guided program. I’ve tried re-doing the workout, skipping through it, closing the coach and Fitbit apps and reopening but to no avail. Is there some way to resolve this please?

[SilviaFitbit]

@SunsetRunner Hi there. Thank you for the details shared and the troubleshooting tried prior to posting. 

I'd like you to confirm that you're performing the workouts in the days set when the guided program was created. Is it happening with the same program or has it happened with different programs?

Hope this helps. 

[SunsetRunner]

Thanks for coming back to me.  I am completing the workouts in the days set; I receive notifications to advise as such.  I have 2 programs running at the moment and its happening with both.  I managed to get a workout to update today by speaking to support and doing a device reset and then re-sync.  However I've since completed another workout on one of the programs and its again failed to copy back to the Fitibit app after I completed it in Fitbit coach.  I followed the device reset / re-sync again but its not worked this time.  So I can see I've done the workout in Fitbit coach, I can also see the information in my exercise log for the week.  However on the program tiles the workout is not marked completed.  Puzzling.  Is there anything else you think I could try?

[SilviaFitbit]

@SunsetRunner Thank you for the troubleshooting performed with our Support team. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thank you for your understanding. 

[SunsetRunner]

Thanks @SilviaFitbit