Health Metrics keeps showing Get Started screen

[mandacat]

When I go to my health metrics, I get a request to agree and in the agreement it mentions “premium subscription”. Health Metrics has always been free, at least the sections of it that’s mentioned in the subject agreement, like skin temp, O2, etc. Are you asking to agree to additional cost for the past items that were available in the health metrics.section without charge ?

Moderator Edit: Clarified subject and updated label

[scaddenp]

Bizarre. I see this every time I go in, not even just after a restart. Started on our apps today.

[Catuttle]

Same here.  Started this morning.  I do get the metrics after agreeing to the statement. 

[Dalbi]

Reading others seeing the same thing.  Tried going through chat for help but Fitbit responders don’t seem to be aware of the change or have any answers.

[JohnnyRow]

Rather than deciding Health Metrics has been moved to Premium, it is more likely there was a bug introduced into the app, still making it look like you are starting all over, but then seeing your previous data is still there.

Johnny's razor - don't assume every change is an attempt to charge you more, when it can be  more easily explained as a simple programming glitch.

[LizzyFitbit]

Hi there, and welcome to our new members.

I've moved your posts to this new thread so we can keep the forums organized. Thanks for bringing this to our attention, and the steps tried on your own. I'm sorry you're having this experience with the Health Metrics tile and in case you haven't done so, please provide me with the following information:

1. What is the model and OS version of your phone?
2. Is the Fitbit app updated to the 3.58 version?
3. Could you confirm if you've tried logging out, force quitting the Fitbit app and rebooting your phone?
4. Do you have an active Premium membership?

@LZeeW, @SunsetRunner and @JohnnyRow Thanks for the heads up and your great help!

[Ique]

I've tried logging out, force quitting the Fitbit app and rebooting my phone but request to  agreement persists (started this morning too).

I have an active Premium membership and the OS version of my Iphone is 15.4.1. , My Fitbit app is 3.58 version.

[Clove6060]

Apple iPhone 12 Pro Max

premium subscription 

up to date on app, phone watch.

never seen this and always been premium.

[scaddenp]

Samsung S10e running android 12.

Fitapp is 3.58

Logout,Force quitting and reboot makes no difference

dont have premium membership

[scaddenp]

And suddenly it is working okay again!

[Clove6060]

At 4:00 a.m. CST it was still asking me to get started.

By 5:15 A.M the pages were gone.  All back to normal here.

[BellyoftheBeast]

It is a pixel 4a phone. I have everything updated. I have restarted the
phone. I have an active premium account.

[BellyoftheBeast]

Now I can access health metrics without agreeing every time. Seems like
features work at random. Recorded my sleep last night but no sleep score.
Had one the prior night. Don't know how to address because don't know why
it didn't produce a score but provided other sleep metrics like sleep
stages. This device/app needs serious work.

[Rgwilliams]

I am having the same issue. I have a Samsung Galaxy S20FE, I am running fitbit app 3.58. I have killed app, and restarted app. I have cleared cache.

[LZeeW]

@LizzyFitbit   I did all those steps yesterday, because this is the troubleshooting I recommend to others.  Still not working.

iPhone 13

iOS 15.4.1

Fitbit app v 3.58

I have Premium.  I don't think this is related to having Premium.  Users without Premium are having this problem, too.  They are reluctant to tap on the tiles because they think it it an attempt to get them to sign up for Premium when they don't want it.

[Rgwilliams]

Don't know what happened, but issue just resolved itself. I did not do anything to make a change.

Galaxy S20 FE

OS 12

App v3.58

[YojanaFitbit]

Hi there, @Rgwilliams. Thanks for letting us know this information. We're glad to hear you are able to see your stats now. 

We'll be waiting for other users to confirm this information too.

Thanks for all your comments.

[MamaC82]

I still can’t see my stats after doing everything support has told me to do. App is up to date. iPhone 12 and software is up to date. I pay for premium. 

[EtheP]

Twice now, in the past two days, I've been presented with an "approval" screen that I have to "I Agree" past to look at my Health Metrics.  I was reluctant to do so since it seemed to imply that I would be signed up for Premium (not that I can tell).  Does anyone know anything about this?

[JohnnyRow]

Temporary programming glitch - doesn't sign you up for Premium.  It is fixed today, seemingly for most people; maybe still an issue for iPhones.

[EtheP]

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@JohnnyRow wrote:

Temporary programming glitch - doesn't sign you up for Premium.  It is fixed today, seemingly for most people; maybe still an issue for iPhones.

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Thanks!!!