11-13-2021
14:10
- last edited on
11-18-2021
10:00
by
AndreaFitbit
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11-13-2021
14:10
- last edited on
11-18-2021
10:00
by
AndreaFitbit
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When I bought my inspire 2 boxing day 2020 it came with 1 yr subscription of premium but I want to cancel b4 the year is up so I don't get charged on my credit card....I have tried but i can't seem to find my subscription...I already clicked on my profile pic then account settings and then manage subscription it then takes me to play store....I don't see cancel subscription....
Moderator edit: updated subject for clarity and label.

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Fitbit Premium
11-13-2021 14:11
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11-13-2021 14:11
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From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription:
- In the Fitbit app, tap the Today tab
> your profile picture.
- Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
- Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.
Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play.
Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

11-13-2021 14:15
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11-13-2021 14:15
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I guess you didn't read my.post properly..I already did this

11-13-2021 14:22
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11-13-2021 14:22
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Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. You might need to get with Google.

11-18-2021 10:02
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11-18-2021 10:02
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Thanks for getting back to us and for mentioning all the steps you have followed in order to cancel your Premium membership @Janjan1961.
I understand that this has to be cancelled on Google play as @Odyssey13 mentioned. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Keep on visiting the forums.
