11-13-2021
14:10
- last edited on
11-18-2021
10:00
by
AndreaFitbit
11-13-2021
14:10
- last edited on
11-18-2021
10:00
by
AndreaFitbit
When I bought my inspire 2 boxing day 2020 it came with 1 yr subscription of premium but I want to cancel b4 the year is up so I don't get charged on my credit card....I have tried but i can't seem to find my subscription...I already clicked on my profile pic then account settings and then manage subscription it then takes me to play store....I don't see cancel subscription....
Moderator edit: updated subject for clarity and label.
Best Answer11-13-2021 14:11
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-13-2021 14:11
From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription:
> your profile picture.
Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play.
Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "
Best Answer11-13-2021 14:15
11-13-2021 14:15
I guess you didn't read my.post properly..I already did this
Best Answer11-13-2021 14:22
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-13-2021 14:22
Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. You might need to get with Google.
Best Answer11-18-2021 10:02
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-18-2021 10:02
Thanks for getting back to us and for mentioning all the steps you have followed in order to cancel your Premium membership @Janjan1961.
I understand that this has to be cancelled on Google play as @Odyssey13 mentioned. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Keep on visiting the forums.