How do I active free Premium after getting my replacement?

[Terry2009]

I had a Sense with a Premium subscription; the Sense died when it was about 11 months.  I ordered a new Sense 2 and it seemed to be working with my Premium subscription.  There was a problem with the Sense 2; the battery lasted for 24 hours or less.  We called support several times and they finally said to return it and they sent me a replacement.  I just paid for my Premium renewal on December 14, 2022 and now with the replacement Sense 2, the system wants me to pay for a new Premium subscription, which would double my cost.  How do I get my existing Premium subscription linked to my new Sense 2?

Moderator Edit: Clarified subject

[Heather-S]

@Terry2009 Premium should be linked to the account level, not device level. Did you create a new account with a new email when you received your Sense 2?

[Terry2009]

No, no new account.  It appears my account has been deleted as part of the renewal process; except I can still sign in on my laptop with all the badges I earned over the past year, all the statistics, and the photo I had uploaded to my account profile are all gone. -- Terry

[Heather-S]

@Terry2009 That sounds very weird. You should only have had to sign in to the usual email address you use to renew the Premium. I would reach out to support to further assistance.